Patient Service Representative

Hmixray; Pasadena (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) Employer Match

Health Savings Accounts with employer

Wellness dollars

Free imaging services for you and your

Job summary

Hmixray in Pasadena, CA is seeking a Patient Service Representative to greet patients, verify insurance, collect co-pays, and manage appointment scheduling in a fast-paced radiology setting.

Ideal candidates will have strong customer service skills, basic computer skills, and familiarity with medical terminology. This role emphasizes professionalism and compassionate patient interactions across all touchpoints.

Qualifications

• Genuinely passionate about customer service and ability to remain professional.
• Excellent written and verbal communication with patients, guests & colleagues.
• Able to thrive in a fast-paced environment with structured prioritization.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information, collect signatures, and ensure documentation accuracy.
• Collect/co-pay amounts and log payments.
• Answer/transfer calls and manage appointment scheduling.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Medical terminology knowledge

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.