Senior Patient Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Weill Cornell Medicine in New York City seeks an administrative professional to support patient care coordination within a busy clinical practice. Under direct supervision, you will handle front-end revenue cycle tasks, register patients, verify eligibility, and manage appointments with a focus on accuracy and patient service.

The role requires approximately 2 years of healthcare work experience, strong customer service skills, and proficiency with scheduling systems (EPIC preferred).

Qualifications

• Front desk and patient-facing experience in healthcare settings.
• Familiarity with patient scheduling and revenue cycle basics.
• Strong communication and organizational skills.

Responsibilities

• Handle front-end revenue cycle tasks including check-in/check-out and payment reconciliation.
• Register patients in the practice management system and verify eligibility.
• Verify insurance eligibility and obtain pre-authorization if required.
• Schedule, confirm, reschedule, and cancel appointments; monitor waitlists and cancellations.
• Educate patients about the patient portal and manage chart processing.

Skills

Customer service

Attention to detail

Organization

Communication

Education

High School Diploma

Tools

EPIC

EPIC-Care

EMR

Job description

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*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
• Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
• Manages patient chart process to ensure that information is inputted and scanned properly.
• Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
• Identifies areas of improvement for the front desk, schedule utilization and office flow.
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
• May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
• May assist in maintaining waiting areas in a neat and tidy condition.

Education

• High School Diploma

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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