Operations Program Specialist – Interventional Psychiatry

Weill Cornell Medicine; New York (NY); On-site; USD 48,000 - 55,000; Full time

Job summary

Weill Cornell Medicine in Midtown is seeking an Operations Program Specialist for the Interventional Psychiatry program. You will provide administrative support and coordinate patient care within Clinical Operations, ensuring smooth daily operations and adherence to regulatory standards.

The role requires about three years of related experience, a high school diploma (bachelor's preferred), and experience with electronic medical records.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Approximately three years of related experience.
• Experience with an electronic medical record (eMR) system.

Responsibilities

• Coordinate Interventional Psychiatry operations, workflows, and service delivery.
• Manage scheduling, referrals, and prior authorization processes.
• Draft patient education materials with Practice Manager.
• Counsel patients on treatment and consent forms; update clinical records.
• Coordinate with research and clinical staff on enrollment and consent.
• Develop and execute operational projects to improve patient satisfaction and efficiency.
• Be the program's subject-matter expert for operational issues.

Skills

Excellent organizational skills

Attention to detail

Medical terminology knowledge

CPT ICD-9 ICD-10 coding knowledge

Knowledge of payer reimbursement

Education

High School Diploma

Bachelor's Degree preferred

Tools

eMR system

Job description

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Title: Operations Program Specialist – Interventional Psychiatry

Title: Operations Program Specialist – Interventional Psychiatry

Location: Midtown

Org Unit: Clinical Operations

Work Days:

Weekly Hours:35.00

Exemption Status:Non-Exempt

Salary Range:$34.51-$39.62

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direction provides administrative and operational support related to coordinating patient care for the Interventional Psychiatry program.

Job Responsibilities

• Program oversight and management of Interventional Psychiatry operations, workflows, and service delivery.
• Responsible for front-end revenue cycle process, scheduling, referral entry, and initiating prior authorization process.
• Collaborate with Practice Manager to draft documents including but not limited to new patient brochures and education materials.
• Counsel patients on treatment and research consent forms. Process consent documents and update the clinical record. Coordinate with research, clinical staff, and laboratories on appropriate communication of treatment consenting and research enrollment.
• Contribute to development, planning, and execution of operational projects that enhance patient satisfaction, workflow efficiency, and program expansion.
• Serve as a subject matter expert and primary resource for operational issues with the program.
• Partner with Practice Manager to monitor program performance metrics and prepare reports for relevant clinical and administrative stakeholders.

Education

• High School Diploma
• Bachelor's Degree preferred

Experience

About three years of related experience.

Prior experience working with an eMR system.

Knowledge, Skills and Abilities

• Excellent organizational skills and the ability to simultaneously manage several projects and workstreams.
• Strong attention to detail.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third-party payor reimbursement - Medicare, Medicaid, Managed Care and Commercial Insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work.

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