Patient Coordinator

Oral Surgery Partners; Leawood (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account eligibility

Company-paid Life, AD&D and LTD

Voluntary Life and AD&D

Short-Term Disability Insurance

Dependent Care FSA

401(k) with employer contribution

PTO and 8 paid holidays

Job summary

Midwest Oral and Maxillofacial Surgery is seeking a Patient Coordinator to ensure smooth patient flow, handle front-desk tasks, and coordinate with clinical staff. This role involves direct patient interaction, administrative duties, and collaboration with providers to deliver exceptional care.

The ideal candidate will have 1–2 years of dental healthcare experience, be proficient with EHR systems, and adhere to HIPAA and privacy regulations.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in the dental/healthcare field preferred.
• Proficiency with electronic health record (EHR) systems and other office software.
• Knowledge of healthcare regulations and HIPAA compliance.

Responsibilities

• Greet and assist patients with check-in/check-out processes.
• Schedule and confirm appointments, manage cancellations and rescheduling.
• Coordinate referrals, tests, and follow-up appointments.
• Verify insurance information and manage prior authorizations.
• Handle billing and collect co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.

Skills

Patient coordination

Customer service

Communication

HIPAA compliance

Education

High school diploma

Tools

EHR systems

Job description

Title: Patient Coordinator

Practice: Midwest Oral and Maxillofacial Surgery

Location: 1551 Granada Ln. Ste. 100, Leawood, KS 66211

Hours:
Monday - Thursday 7:30am - 3:30pm
Friday 7:30am - 2:30pm

Position Purpose

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.

Administrative Duties

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and escalated issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Compliance and Confidentiality

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education

• High school diploma or equivalency, required.

Experience

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• 1-2 years of experience in the dental field - required
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements

• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

What we do for you

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.