Patient Coordinator

Urology-Clinics-of-North-Texas; Dallas (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Urology Clinics of North Texas is looking for a Patient Coordinator to greet patients at check-in and support the office in Dallas. The role involves collecting co-pays, updating demographics, and assisting physicians and staff to ensure smooth patient flow.

Responsibilities include opening the office each morning, preparing forms, scanning documents, and maintaining a tidy lobby. Strong communication and multitasking are essential in this fast-paced healthcare setting.

Qualifications

• Must have interpersonal skills and strong communication with patients and staff.
• Must maintain professional appearance and demeanor at all times.
• Must multitask and pay close attention to detail.
• Must have knowledge of medical office methods and procedures.
• Must have basic computer skills and understanding of EMR/PM/Scheduling.

Responsibilities

• Opens the office every morning (unlock doors, lights, start computers, prepare paperwork).
• Prepares AUA’s, New Patient, PQRI, and Medical History Forms.
• Scans insurance cards and licenses, uploads to patient chart.
• Ensures patient demographics are up to date and signed.
• Collects co-payments and balances prior to physician visit.
• Directs patient questions to Front Desk Supervisor or Office Administrator.
• Prints charge tickets and ensures data from billing spreadsheets.
• Assists with check-out duties when necessary.
• Maintains lobby appearance with magazines and cleanliness.
• Performs special projects as assigned and supports staff as needed.
• Gains basic understanding of urology-related conditions and procedures.
• Uses good communication during interactions with patients and colleagues.
• Promotes positive working relationships with team and providers.

Skills

Interpersonal skills

Verbal communication

Written communication

Professional appearance

Multitasking

Basic computer skills

EMR/PM/Scheduling familiarity

Education

High School Diploma or equivalent

Tools

EMR/PM/Scheduling

Job description

Job DetailsJob Location: 8230 Walnut Hill Lane Ste. 700, Dallas, TX 75231 - Dallas, TX 75231Job Category: Health CareUrology Clinics of North Texas is currently needing a Patient Coordinator. The Patient Coordinator at check in is responsible for greeting the patient upon entrance to the office and checking the patient in for his/her appointment. The employee should be willing to assist the patient, co-workers, and physicians as needed.

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Opens the office every morning (to include unlocking the doors, turning on the lights, starting up the computers, preparing paperwork)
• Prepares AUA’s, New Patient, PQRI, and Medical History Forms.
• Scans patient’s insurance card and driver’s license and uploads to the patients chart. If the Benefits Sheet states “Scan Card” the employee is to email the Insurance Verification Representative for that physician.
• Responsible for having each patient review and sign his/her demographic sheet to ensure all information is up to date.
• Responsible for collecting co-payments, balances and large amounts prior to patient being seen by physician.
• Directs patient complaints or problems to the attention of the Front Desk Supervisor or Office Administrator.
• Prints off charge tickets for the next day and ensures all data from billing spreadsheets are on the charge tickets.
• Assists with check-out duties when necessary.
• Ensures all cabinets are stocked with daily work items.
• Performs other tasks and duties as may be added from time to time.
• Performs special projects as assigned by the administrator, supervisor, or other members of management.
• Maintains a basic understanding of urology-related conditions, diseases and procedures.
• Utilizes good communication skills during interactions with patients and co-workers.
• Achieves and maintains positive working relationships and rapport with colleagues, physicians, employees, and other health care providers to ensure quality delivery and promotion of health care.

Responsible for lobby appearance. The lobby is expected to appear tidy at all times. The front desk employee should ensure there is always an assortment of magazines and newspapers in the lobby for patients to read. All magazines should be placed on the magazine rack/tables and garbage disposed of at the end of the day.

INDEPENDENT JUDGMENT

Work is performed in accordance with established procedures and by using independent judgment and discretion. The Front Desk employee is expected to analyze any patient questions and/or complaints and determine proper courses of action to take.

Qualifications

ESSENTIAL SKILLS, BODIES OF KNOWLEDGE, AND ABILITIES THAT ARE REQUIRED FOR THE POSITION

• Must have interpersonal skills as well as verbal and written communication skills necessary to communicate effectively with physicians, nurses, patients, co-workers, hospital staff and others.
• Must maintain professional appearance and demeanor at all times.
• Must have the ability to multitask and pay close attention to detail.
• Must have the knowledge of medical office methods and procedures.
• Must have basic computer skills and an understanding of the practice’s computer system. (EMR/PM/Scheduling)
• Must have a High School Diploma or equivalent

Job Type: Full-time