Patient Coordinator

EyeCare Partners; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

401k with employer matching

PTO and paid holidays

Paid maternity leave

Competitive base pay

Employee discounts

Job summary

EyeCare Partners subsidiary Grand Rapids Ophthalmology is seeking a Patient Coordinator to be the first contact for patients and set the tone for visits with excellent care. You will handle check-in/out and perform essential administrative duties to ensure a smooth patient experience.

The role offers full-time hours, with benefits including medical, vision, dental, life insurance, 401k with match, PTO and holidays, and paid maternity leave.

Qualifications

• Minimum Required: High school diploma or general education degree (GED).
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (external and internal) and assure prompt, courteous service.
• Practice urgency at all times with patients’ time and schedules.
• Manage patient flow in the office and assist with check-in/out.
• Knowledge of common visit fees and collect correct payments.
• Complete daily reconciliations/close day/cash drawer.
• Perform general office duties as assigned by manager.

Skills

Customer service

Professional attitude

Team oriented

Patient focused

Adaptability

Initiative

Willing to work over 40 hours

Reliable transportation

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Company: Grand Rapids Ophthalmology
Job Title: Patient Coordinator
Location: Grand Rapids, MI

Hours:

• Full Time
• Our clinic is open Monday-Friday 8:00am-5:00pm, with occasional rotating evenings and Saturday mornings (8:00am-11:00am)
  • Your shifts will fall within these hours
  • You may need to work a little earlier and/or later as needed
• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

SYSTEMS A ND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.