Patient Coordinator

EyeCare Partners; Hutchinson (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits package

401k matching

Paid time off

Bonus eligible

Maternity leave

Employee discounts

Job summary

EyeCare Partners seeks a Patient Coordinator to be the first point of contact for patients, delivering outstanding service and guiding them through the visit. You will handle check-in/check-out, phone inquiries, and scheduling while maintaining accurate records.

Responsibilities include greeting patients, facilitating flow through the office, collecting payments, and supporting daily operations. A high school diploma and 1 year of related experience are preferred; proficiency with MS Office is

Qualifications

• High school diploma or GED required.
• Minimum 1 year related office or customer service experience.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office tools required.

Responsibilities

• Provide exceptional customer service during patient encounters (in person or by phone).
• Greet and assist patients, ensuring a smooth check-in/out process.
• Answer incoming calls and manage scheduling as needed.
• Manage patient flow and support office operations.
• Collect payments and maintain accurate daily reconciliations.
• Perform general office duties as assigned by the manager.

Skills

Customer service

Communication

Teamwork

Time management

Professionalism

Education

High school diploma

GED

1 year office/customer service experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Company: Grene Vision Group
Job Title: Patient Coordinator
Location: Hutchinson, KS

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Paid Maternity Leave
• Employee Discounts

Hours

• Full Time
• Our offices are open Monday-Friday 7:30am-6pm, Saturday 8am-12pm
  • Your shifts will fall within these hours
  • You may have to work a little earlier/later as needed

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning to be assigned by manager.

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED).
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience.

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.