Patient Coordinator

Choice-Healthcare-Services; Gilbert (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Care for wellbeing

Growth opportunities

Experienced leadership support

Team environment with events

Comprehensive benefits package

Job summary

CHOICE Healthcare Services in Gilbert, AZ seeks a Patient Coordinator (Front Office Receptionist) to manage scheduling, check-in/out, and administrative duties in a pediatric dental setting.

The role supports payments, insurance eligibility, and patient communications while handling daily sign-in and appointment logistics to ensure smooth clinic operations and positive patient experiences.

Qualifications

• High school diploma or equivalent.
• 6+ months of healthcare/dental front office experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Collect and process payments.
• Process authorizations received by mail; contact parents as needed.
• Schedule treatment and recall appointments.
• Confirm treatment appointments.
• Answer calls throughout the day.
• Process No Show Reports.
• Schedule patients from ASAP list.
• Check patients in and out; verify information on file.
• Verify insurance eligibility.
• Call patients if they are past 10 minutes late and confirm observations.
• Schedule observation appointments; maintain daily sign-in sheet.
• Scan NPP and enter it into the system.
• Maintain regular attendance and collaborate well with others.

Skills

Bilingual in Spanish

Education

High school diploma or equivalent

6+ months healthcare/dental front office experience

Job description

Overview

Patient Coordinator

Summary:The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day

• Process No Show Reports
• Schedules patients from ASAP List
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance

• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system

• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Qualifications

Education and/or Experience:

• High school diploma or equivalent

• 6+ months of healthcare/dental front office experience is preferred

• Bilingual in Spanish is preferred