Patient Coordinator

MD Esthetics; Forty Fort (Luzerne County); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Staff discounts on products

Discounted treatments

Job summary

MD Esthetics in Wilkes-Barre is seeking a caring and team-focused patient care coordinator to service our patients and support our providers. If you are passionate about helping others, work well in a fast-paced environment and have exceptional attention to detail, this job is for you!

You will greet patients, collect demographics, manage EMR and billing, answer phones, assist with patient flow, upsell services, and help the team meet monthly goals.

Qualifications

• High school diploma required; college diploma or esthetician license is a plus.
• Previous medical spa, dermatology, or plastic surgery office experience preferred.
• Previous sales experience preferred; computer-savvy required for EMR and MS Office.

Responsibilities

• Interact with patients in a positive, helpful manner and assist the team to reach goals.
• Gather demographic information to build/update patient profiles in EMR.
• Generate invoices and collect payments according to procedures.
• Navigate EMR and Microsoft Office; provide necessary forms to patients.
• Answer calls, record messages, and deliver messages to coworkers.
• Assist clinic staff with patient triage to maintain flow.
• Educate patients about servicios, treatments, and products offered.
• Sell services and products to meet monthly targets.

Skills

Customer service

Sales

Multitasking

Time management

Team player

Computer skills

Education

High school diploma

College diploma

Esthetician license

Job description

At MD Esthetics, we believe that confidence is the foundation of beauty, and that great skincare is not just about looking good—it’s about feeling your best. Founded by Dr. Michael and Danielle Pedro, our journey began with a vision to redefine medical aesthetics by blending innovation, expertise, and an unwavering commitment to patient care.

MD Esthetics is a premier medical aesthetics practice with a mission to go above and beyond to make our patients feel confident. Our Wilkes Barre practice is seeking a caring and team focused patient care coordinator to service our patients and support our providers. If you are passionate about helping others, work well in a fast-paced environment and have exceptional attention to detail, this job is for you!

Responsibilities:

Interact with patients in a positive and helpful manner, providing information and assistance as needed. Collaborate with the team to ensure sales goals are reached. Gather necessary demographic information from patient to build a new/updated patient profile in EMR. Generate invoices for patients according to prescribed procedures and collects payment. Effectively navigate computer systems such as electronic medical records and Microsoft Office. Provide necessary forms to patients for completion and signatures. Answer telephone calls, record messages for coworkers and deliver messages. Assist clinic staff with patient triage as needed to maintain proper patient flow. Educates patients about our services, treatments and products we offer. Sell services and products to meet monthly goals.

Qualifications:

High school diploma is required. College Diploma or Esthetician license is an asset. Previous medical spa, dermatology or plastic surgery office experience is preferred. Previous sales experience is preferred. Computer savvy a MUST since we use an electronic medical records program and Microsoft Office. Exceptional phone and customer service skills Professionalism and team player Time management and organizational skills Ability to multitask and perform in a fast-paced environment. Positive attitude, friendly demeanor and a willingness to go above and beyond for our patients.

Hours:

Part time 3 days per week Schedule needs: 9-7 Thursdays and 1-2 other days 9-5. Mondays are not needed.

Compensation:

Commensurate with experience, starting wage $20/hr with opportunity to grow. Staff discounts on products and discounted/treatments are an added perk!

Job Type: Part-time