Patient Coordinator

Community Clinic; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan

Paid Time Off

10 Annual Paid Holidays

Job summary

Community Clinic in Fayetteville, AR seeks a Front Desk Patient Coordinator for our Primary & Urgent Care locations. You welcome patients, verify information, collect payments, and ensure efficient check-in and scheduling while traveling as needed between regional sites.

This full-time role offers a Monday–Friday schedule, mileage reimbursement, and a supportive team focused on compassionate, whole-person care.

Qualifications

• High school diploma or equivalent required.
• Friendly demeanor and willingness to serve patients.
• Excellent communication and cash handling accuracy.
• Ability to work independently and in a team.

Responsibilities

• Greet patients warmly and check in through EMR.
• Enter patient information accurately in EMR and update records.
• Collect payments and balance daily; coordinate with Financial Services.
• Schedule appointments per guidelines and maintain a clean work area.
• Comply with HIPAA/ OSHA and other regulatory guidelines.

Skills

Interpersonal skills

Cash handling

Teamwork

Communication skills

Education

High school diploma or equivalent

Tools

eCW EMR

Microsoft Office

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for our Primary & Urgent Care location in Fayetteville, AR (Joyce and Crossover) The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's need are met in an effective positive way. The is a full-time position with the schedule of Monday - Friday 8:00 AM - 5:00 PM. Ideally, we are looking for someone who is enthusiastic about creating a warm and inviting atmosphere for our patients and can effectively complete the required administrative work efficiently and accurately. This will be a float position requiring travel to other Community Clinic locations in the region on a as needed basis. Mileage will be reimbursed per our mileage reimbursement policy.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.
• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.
• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.
• Keeps management team informed of all activities and on goings in the medical clinic.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECK, HRSA, NCQA PCMH and OSHA.

Knowledge and critical skills

• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Ability to perform cash, check and credit card payment transactions with accuracy.
• Ability to work and function independently and within a team.
• Knowledge of computer software such as Microsoft Office Software.
• Ability to train, guide and monitor staff and new staff, act as a liaison for manager and assist with scheduling and coverage.
• Communication: Excellent verbal and written communication skills for interacting with patients, families and medical staff,

Required Qualifications

• High school diploma or equivalent required.
• Friendly demeanor and willingness to serve patients is required

Preferred Qualifications

• 1 year medical front office experience preferred.
• 1 year customer service experience preferred.
• Bilingual (English/Marshallese or Spanish) ability preferred.
• Experience working with an Electronic Medical Record system (especially eCW) preferred.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and 10 Annual Paid Holidays