Patient Coordinator

Advocate Aurora Health; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a dedicated care services representative to support patients with scheduling, registration, and access needs. You will respond to chats professionally, coordinate referrals and escalations, and help patients navigate complex health systems.

The role emphasizes privacy, accurate communication, and strong teamwork within care management. The position requires a High School Diploma or GED, solid organizational and interpersonal skills, and proficiency with

Qualifications

• Excellent verbal and written communication skills.
• Basic computer literacy and ability to use Microsoft Office.
• Ability to respond quickly to changing community and clinic settings.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicate with Care Management team to promote proactive, personalized patient management.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.

Skills

HIPAA compliance

Customer service

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Essential Functions

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.

Maintain productivity, quality, and service-level expectations.

• Adhere to HIPAA, privacy, security, and organizational policies.

Physical Requirements

Work requires walking, standing, sitting, lifting, reaching, bending and stooping. Must lift a minimum of thirty-five pounds shoulder high. Ability to travel/ drive between various locations is required for this position. Requires frequent verbal and written communication in English. Must have intact sense of sight, hearing and finger dexterity. Occasional intermittent noise and exposure to conditions such as dust, fumes and chemicals.

Education, Experience and Certifications

A High School Diploma or GED is required. Must possess excellent verbal and written communication skills. Must possess basic computer knowledge and ability to use Microsoft office applications. Strong organizational skills. Must have effective interpersonal skills. Must be able to respond quickly to changes in community and clinic settings.