Patient Coordinator

EyeCare Partners; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

401k match

PTO & holidays

Maternity leave

Competitive pay

Employee discounts

Job summary

EyeCare Partners is seeking a Patient Coordinator to be the first point of contact for patients, delivering excellent care and handling check-in/out tasks.

The role supports scheduling, payments, and office operations while maintaining a welcoming environment. Full-time; on-site with comprehensive benefits and opportunities to grow within a nationwide eye care network.

Qualifications

• Greet and assist patients with a professional, friendly attitude.
• Handle phone calls and scheduling with courteous, prompt service.
• Maintain accurate patient check-ins and financial transactions.
• Demonstrate initiative and teamwork in a fast-paced setting.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning to be assigned by manager.

Skills

Customer service

Phone handling

Office administration

Team oriented

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Hours:

• Full Time
• Our clinic is open Mon-Thurs 7:15am-5:15pm, Friday 7:15am-12:00pm
  • Your shifts will fall within these hours
  • You may need to work a little earlier and/or later as needed
    
• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts
  

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager
  

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
  

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
  

LICENSES AND CREDENTIALS

SYSTEMS A ND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
  

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.