Patient Coordinator

Guidehouse Digital, LLC; Baltimore (MD); On-site; USD 56,000 - 94,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Transit and Parking Benefits

Tuition Reimbursement

Job summary

Guidehouse Digital, LLC is seeking a Patient Care Coordinator to support NIH clinical and research programs. The role is on-site at NIH campuses in Bethesda or Baltimore, MD, with travel up to 10%.

You will coordinate patient-related activities, act as a liaison among patients, clinical staff, and administrative teams, and assist with scheduling and referrals. The ideal candidate has an Associate degree and at least 1 year in patient coordination, with proficiency in EHR systems and a strong

Qualifications

• Associate degree required.
• Minimum 1 year of experience in patient coordination, healthcare administration, or clinical support.
• Strong interpersonal and communication skills with a patient-centered approach.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with healthcare workflows and compliance standards (HIPAA).

Responsibilities

• Coordinate patient-related activities to support efficient and high-quality care delivery.
• Serve as a liaison between patients, clinical staff, and administrative teams.
• Assist with scheduling, referrals, follow-ups, and care coordination activities.
• Support patient intake processes, documentation, and record maintenance.
• Track patient interactions and care coordination activities using established systems.
• Adhere to privacy, confidentiality, and compliance requirements.

Skills

Patient-focused

Interpersonal skills

Communication skills

Attention to detail

Teamwork

Education

Associate degree

Bachelor’s degree preferred

Tools

EHR systems

Job description

Job Family:Patient Care CoordinatorTravel Required:Up to 10%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:We are currently searching for Patient Care Coordinators to support NIH clinical and research programs by coordinating patient-facing and administrative activities that contribute to high-quality care and research operations. The Patient Care Coordinator plays an essential role in ensuring a smooth patient experience while supporting NIH program objectives. These full time, on-site positions are based on the NIH campus in Bethesda, MD or Baltimore, MD.Coordinate patient-related activities to support efficient and high-quality care deliveryServe as a liaison between patients, clinical staff, and administrative teamsAssist with scheduling, referrals, follow-ups, and care coordination activitiesSupport patient intake processes, documentation, and record maintenanceHelp ensure patients receive timely information and support throughout their care journeyTrack patient interactions and care coordination activities using established systemsAdherent to privacy, confidentiality, and compliance requirementsWhat You Will Need:Associate degreeA minimum of ONE (1) year of experience in patient coordination, healthcare administration, and/or clinical support rolesStrong interpersonal and communication skills with a patient-centered approachAbility to manage sensitive information with discretion and professionalismStrong organizational skills and attention to detailFamiliarity with healthcare workflows, referrals, or care management processesKnowledge of healthcare compliance standards (e.g., HIPAA)Proficiency with electronic health records (EHRs) or similar data systemsAbility to work collaboratively with clinical and administrative teamsMust be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.What Would Be Nice To Have:Bachelor’s degree preferredExperience supporting diverse or complex patient populationsBilingual or multilingual communication skillsThe annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysParental Leave401(k) Retirement PlanGroup Term Life and Travel AssistanceVoluntary Life and AD&D InsuranceHealth Savings Account, Health Care & Dependent Care Flexible Spending AccountsTransit and Parking Commuter BenefitsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development, Certifications & Learning OpportunitiesEmployee Referral ProgramCorporate Sponsored Events & Community OutreachCare.com annual membershipEmployee Assistance ProgramSupplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)Position may be eligible for a discretionary variable incentive bonusAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.