Patient Coordinator

Natera; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Natera is a global leader in cfDNA testing focused on oncology, women's health, and organ health. The Patient Coordinator role centers on growing the relationship between Natera and its patients to ensure timely management of testing, acting as the patient advocate within Natera.

You will collaborate with Nurse Coordinators, manage patient needs, coordinate logistics, and leverage tools like QlikView and Salesforce to support data requests and ongoing testing.

Qualifications

• 2+ years of Call Center experience in an inbound and outbound capacity.
• 2+ years of sales experience
• Background in medical or biological sciences preferred

Responsibilities

• Work with assigned Nurse Coordinator to maintain & support existing customers.
• Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Maintain and support a service-oriented relationship with patients
• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
• Help manage our business system tools (e.g. QlikView, Salesforce)
• Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing.
• Performs other duties as assigned.

Skills

Call Center experience

Sales experience

Excellent oral & presentation skills

Strategic thinking

MS Excel skills

Organizational and communication

Education

Background in medical or biological sciences preferred

Tools

QlikView

Salesforce

Job description

POSITION SUMMARY

The role of Patient Coordinator will be central to the success of the Signatera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera.

PRIMARY RESPONSIBILITIES

• Work with assigned Nurse Coordinator to maintain & support existing customers.
• Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Maintain and support a service-oriented relationship with patients
• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
• Help manage our business system tools (e.g. QlikView, Salesforce)
• Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing.
• Performs other duties as assigned.
• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.

QUALIFICATIONS

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
• Minimum of 2 years of sales experience
• Background in medical or biological sciences preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Outgoing personality with excellent oral & presentation skills.
• Ability to think strategically as well as execute tactically
• Emphasis on competitive analysis and team first attitude.
• Ability to relate and educate our technology to potential patients
• Strong quantitative and MS Excel skills
• Self-motivation, with the desire and capacity to work both independently and collaboratively
• Must act with a sense of urgency
• Excellent organizational and communication skills (written and verbal)

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
• We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Natera values transparency and fair hiring practices. Disclosure of a family relationship does not automatically disqualify you from employment. This information helps us comply with our internal policies on conflicts of interest and reporting structures.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Natera’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.