Treatments Coordinator / Assistant Manager (Dental)

Humanity Dental; Huntington Beach (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

Tuition assistance

401K

Job summary

Humanity Dental in Huntington Beach seeks a full-time Treatments Coordinator / Assistant Manager who is dedicated to patient care. The ideal candidate will work closely with patients to ensure they understand their treatment options and the importance of these for their health.

Responsibilities include managing financial discussions and educating patients about their benefits. Applicants should love working with people, possess excellent communication skills, and be able to perform in a team setting.

The position offers benefits including medical, dental, vision insurance, and a supportive work environment.

Qualifications

• In-depth knowledge of dentistry and ability to describe procedures simply.
• Self-directed and organized.
• Team player with excellent communication skills.

Responsibilities

• Ensure patients understand their treatment plan.
• Handle objections to proposed treatment.
• Present case fees and financial options.

Skills

Knowledge of dentistry

Computer systems familiarity

Excellent telephone skills

Organizational skills

Creative problem-solving

Understanding of scheduling and financial systems

Job description

Treatments Coordinator / Assistant Manager (Dental)

Full-time

Overview

Here at Humanity Dental we believe in the human-ness behind every smile. Your smile is our mission and service. Your personalized experience throughout your treatment is our means. Your best interests, from finance to fair treatment, are our pillars. We believe everyone deserves to smile with confidence, radiance, and POP.

We promise to give our patients Gold Standard care regardless of Race, Age, Gender or any other defining factor of Humanity. We are ALL ONE HUMAN RACE!

We are looking for a person who loves working with patients to make sure they can get the treatment they need. Are you great at helping patients understand their options and why the treatment is important to their health and well-being? Are you looking for a challenge and the chance to be part of a true team environment where you can constantly learn and grow?

Knowledge, Skills, and Abilities

• In-depth knowledge of dentistry and ability to describe procedures in simple language
• Familiarity with computer systems
• Self-directed
• Excellent telephone skills
• Organizational skills
• Familiarity with ADA codes
• Creative problem-solving skills
• Keen understanding of scheduling and financial systems
• Ability to function within a team environment as a supportive and positive contributor
• Meets daily, weekly, monthly and quarterly case acceptance and completion ratios for significant treatment
• Maintains appropriate A/R ratio and A/R breakdown according to the Annual Plan goals for the practice
• Positive patient reviews of the patient experience
• No-show and cancellation percentage less than 5%

Responsibilities

• Ensure patients understand their treatment plan.
• Handle objections to proposed treatment.
• Present case fees and financial options to patients to facilitate the decision to say "yes."
• Present or co-present the treatment plan and consent.
• Educate patients, as necessary, regarding their dental benefits.
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
• Ensure patients are up-to-date on their financial obligations.
• Ask satisfied patients for a referral/online testimonial.
• Write or call patients that made a special impact on the office thanking them for being a patient.
• Complete daily 5 checklist for your role each day.
• All front office team members need to look for projects to stay busy during slow periods.
• Proactively communicate with the back office so they know any changes in the patient’s financial status.
• Participate in huddles by providing vital information for customer service and case acceptance.
• Fully utilize administrative time to prepare for the next day.
• Embody the practice philosophy in all actions and decisions.
• Assist in maintaining the reception area and front office in a neat, orderly, and welcoming condition.

Leadership / Self‑Direction Responsibility

It is expected that the Treatment Coordinator will perform any function asked of them knowing that they will never be asked to do anything that is illegal, immoral, or unethical. We stand by the vision of the organization to provide an atmosphere of continuous learning and of mutual support where everyone bands together as a team to provide the utmost in care to our patients while honoring each other.

Benefits

• Medical, dental and vision insurance
• Paid time off
• Sick days
• Tuition assistance
• 401K
• Weekends to spend with your family

All your information will be kept confidential according to EEO guidelines.

Job Location

Details to be provided.