Patient Coordination & Scheduling Specialist

Cypress Healthcare; Salinas, Northern (CA, KY); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Cypress Healthcare in Salinas, CA is seeking a New Patient Coordinator to handle referrals, schedule new patient appointments, and support the care team in a fast-paced office environment.

The role requires a high school diploma or GED with 3–6 months of related experience, familiarity with medical terminology, and ability to navigate insurance processes. Bilingual abilities may be needed in some clinics.

Qualifications

• High school diploma or GED and 3–6 months related experience.
• Experience with medical terminology and understanding of medical insurance.
• Able to learn differences among private, Medicare, workers’ compensation and self-pay patients.
• Bilingual may be required at certain clinics.

Responsibilities

• Process incoming new patient referrals and schedule appointments.
• Verify patient demographics and insurance before scheduling.
• Register patients in EMR and mail new patient packets.
• Explain registration steps and directions to patients.
• Document referral communications in EMR and follow scheduling protocol.

Skills

Customer service

Communication

Medical terminology

Scheduling

Education

High school diploma

GED

Healthcare experience

Tools

EMR system

Job description

Cypress Healthcare in Salinas, CA is seeking a New Patient Coordinator to handle referrals, schedule new patient appointments, and support the care team in a fast-paced office environment.

The role requires a high school diploma or GED with 3–6 months of related experience, familiarity with medical terminology, and ability to navigate insurance processes. Bilingual abilities may be needed in some clinics.