Patient Access & Scheduling Coordinator

Cypress-Healthcare-Partners; Salinas (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Cypress Healthcare Partners in Salinas, CA is seeking a New Patient Coordinator to manage incoming referrals, schedule new patient appointments, verify insurance information, and document communications in the EMR.

A High school diploma or GED is required, with at least three months of related healthcare or customer service experience; familiarity with medical terminology and insurance processes is preferred. Bilingual skills may be required at certain clinics.

Qualifications

• High school diploma or GED is required.
• At least three months of related healthcare or customer service experience.
• Some knowledge of medical terminology and insurance processes.
• Ability to understand differences among patients with private insurance, Medicare, workers’ comp, and self-pay.

Responsibilities

• Process incoming new patient referrals and coordinate scheduling.
• Schedule new and returning patient appointments per provider parameters.
• Verify patient demographics and insurance information before scheduling.
• Register patients in the EMR and mail new patient packets.
• Explain registration steps and provide directions to new patients.
• Document communication outcomes in referral records and follow scheduling protocol.

Skills

Customer service

Communication

Medical terminology

Education

High school diploma or GED

Tools

EMR system

Job description

Cypress Healthcare Partners in Salinas, CA is seeking a New Patient Coordinator to manage incoming referrals, schedule new patient appointments, verify insurance information, and document communications in the EMR.

A High school diploma or GED is required, with at least three months of related healthcare or customer service experience; familiarity with medical terminology and insurance processes is preferred. Bilingual skills may be required at certain clinics.