Patient Contact Center Associate

ADP, Inc.; St. Albans (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

FamilyCare Health Centers in St. Albans, WV, is seeking an Associate for our Patient Contact Center. You will handle a large volume of calls with focus on outstanding customer service and accurate data entry.

The role requires a high school diploma, a pleasant voice, and strong verbal and written communication. Computer literacy and healthcare terminology knowledge are preferred, with prior healthcare experience a plus.

Qualifications

• High school graduate or equivalent.
• A pleasant voice.
• Must have the ability to operate computer systems.
• Must be friendly and personable.
• Excellent verbal and written communication skills and effective interpersonal communication skills.
• Computer experience preferred.
• Working knowledge of medical terminology preferred.
• Health care experience preferred.

Responsibilities

• Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
• Obtain complete and accurate information when taking phone messages/patient cases.
• Follow standardized schedule templates.
• Manage large amounts of calls in a timely and effective manner.
• Routing calls appropriately.
• Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
• Researching customer problems.
• Identifying customer needs while providing the right solutions to customers.
• Doing appointment reminder calls the day before for any patient that have not confirmed their appointment

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Phone etiquette

Computer literacy

Medical terminology

Education

High school diploma or equivalent

Tools

Computer systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time St. Albans, WV, US

FamilyCare Health Centers is looking for an Associate for our Patient Contact Center

Physical Requirements

• Must be able to regularly talk and hear.
• Must be able to frequently stand, walk, sit, stoop and reach.
• Must be able to frequently lift and/or carry up to 20 pounds and occasionally lift and/or move 40 pounds or more.
• Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus.

Qualifications

• High school graduate or equivalent.
• A pleasant voice.
• Must have the ability to operate computer systems.
• Must be friendly and personable.
• Excellent verbal and written communication skills and effective interpersonal communication skills.
• Computer experience preferred.
• Working knowledge of medical terminology preferred.
• Health care experience preferred.

Basic Function

Responsible for handling a large amount of calls in a timely manner with a focus on excellent customer service.

Responsibilities

• Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
• Obtain complete and accurate information when taking phone messages/patient cases.
• Follow standardized schedule templates.
• Manage large amounts of calls in a timely and effective manner.
• Routing calls appropriately.
• Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
• Researching customer problems.
• Identifying customer needs while providing the right solutions to customers.
• Doing appointment reminder calls the day before for any patient that have not confirmed their appointment