Patient Contact Center Associate

Familycare-Health-Centers-; St. Albans (WV); Presencial; USD 26.000 - 34.000; Jornada completa

Descripción de la vacante

FamilyCare Health Centers in St. Albans, WV is seeking an Associate for our Patient Contact Center. This role focuses on handling a large volume of calls with excellent customer service and accurate data collection for appointments and patient information.

The position emphasizes friendly communication, proficient computer use, and knowledge of medical terminology to support patient care and administrative tasks effectively.

Formación

• High school diploma or equivalent.
• Pleasant voice.
• Must be friendly and personable.
• Excellent verbal and written communication skills.
• Computer experience preferred.
• Working knowledge of medical terminology preferred.
• Health care experience preferred.

Responsabilidades

• Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
• Obtain complete and accurate information when taking phone messages/patient cases.
• Follow standardized schedule templates.
• Manage large amounts of calls in a timely and effective manner.
• Routing calls appropriately.
• Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
• Researching customer problems.
• Identifying customer needs while providing the right solutions to customers.
• Doing appointment reminder calls the day before for any patient that have not confirmed their appointment

Conocimientos

Pleasant voice

Friendly and personable

Verbal & written communication

Operate computer systems

Health care experience

Computer experience

Medical terminology knowledge

Educación

High school diploma or equivalent

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time St. Albans, WV, US

FamilyCare Health Centers is looking for an Associate for our Patient Contact Center

Physical Requirements:

• Must be able to regularly talk and hear.
• Must be able to frequently stand, walk, sit, stoop and reach.
• Must be able to frequently lift and/or carry up to 20 pounds and occasionally lift and/or move 40 pounds or more.
• Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus.

Qualifications:

• High school graduate or equivalent.
• A pleasant voice.
• Must have the ability to operate computer systems.
• Must be friendly and personable.
• Excellent verbal and written communication skills and effective interpersonal communication skills.
• Computer experience preferred.
• Working knowledge of medical terminology preferred.
• Health care experience preferred.

Basic Function:

Responsible for handling a large amount of calls in a timely manner with a focus on excellent customer service.

Responsibilities:

• Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
• Obtain complete and accurate information when taking phone messages/patient cases.
• Follow standardized schedule templates.
• Manage large amounts of calls in a timely and effective manner.
• Routing calls appropriately.
• Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
• Researching customer problems.
• Identifying customer needs while providing the right solutions to customers.
• Doing appointment reminder calls the day before for any patient that have not confirmed their appointment