Healthcare Contact & Scheduling Specialist

Familycare-Health-Centers-; St. Albans (WV); On-site; USD 26,000 - 34,000; Full time

Job summary

FamilyCare Health Centers in St. Albans, WV is seeking an Associate for our Patient Contact Center. This role focuses on handling a large volume of calls with excellent customer service and accurate data collection for appointments and patient information.

The position emphasizes friendly communication, proficient computer use, and knowledge of medical terminology to support patient care and administrative tasks effectively.

Qualifications

• High school diploma or equivalent.
• Pleasant voice.
• Must be friendly and personable.
• Excellent verbal and written communication skills.
• Computer experience preferred.
• Working knowledge of medical terminology preferred.
• Health care experience preferred.

Responsibilities

• Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
• Obtain complete and accurate information when taking phone messages/patient cases.
• Follow standardized schedule templates.
• Manage large amounts of calls in a timely and effective manner.
• Routing calls appropriately.
• Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
• Researching customer problems.
• Identifying customer needs while providing the right solutions to customers.
• Doing appointment reminder calls the day before for any patient that have not confirmed their appointment

Skills

Pleasant voice

Friendly and personable

Verbal & written communication

Operate computer systems

Health care experience

Computer experience

Medical terminology knowledge

Education

High school diploma or equivalent

Job description

FamilyCare Health Centers in St. Albans, WV is seeking an Associate for our Patient Contact Center. This role focuses on handling a large volume of calls with excellent customer service and accurate data collection for appointments and patient information.

The position emphasizes friendly communication, proficient computer use, and knowledge of medical terminology to support patient care and administrative tasks effectively.