Patient Concierge & Visitor Experience Lead

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Tuition assistance

Job summary

Penn Medicine’s Hospital of the University of Pennsylvania invites applications for an Ambassador Hospital Concierge. This role supports Periop Operations and welcomes patients, families and visitors with information and assistance at the Perelman Center for Advanced Medicine.

The position helps ensure smooth patient flow and a warm, professional environment. Responsibilities include greeting and assisting patients, coordinating transportation and wayfinding, and collaborating with hospital

Qualifications

• HS Diploma or GED required.
• Associate of Arts or Science preferred.

Responsibilities

• Greet patients, families and visitors and provide information in a courteous manner.
• Assist immobile patients with entering/exiting vehicles and wheelchairs safely.
• Coordinate wayfinding and outpatient transports to ensure timely arrivals for appointments.

Education

HS Diploma/GED

Associate degree (AA/AS) preferred

Job description

Penn Medicine’s Hospital of the University of Pennsylvania invites applications for an Ambassador Hospital Concierge. This role supports Periop Operations and welcomes patients, families and visitors with information and assistance at the Perelman Center for Advanced Medicine.

The position helps ensure smooth patient flow and a warm, professional environment. Responsibilities include greeting and assisting patients, coordinating transportation and wayfinding, and collaborating with hospital