Lead Patient Support & Access Specialist

ConnectiveRx; Whippany (NJ); On-site; USD 29,976 - 40,914; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

ConnectiveRx in Whippany, NJ is seeking a Lead, Patient Support for an 11:30am–8pm shift. You will guide a team of Specialists delivering white-glove patient concierge services and facilitate access to care for prescription medications, interacting with patients, physicians, and pharmacies as needed.

The role requires strong communication, leadership, and engagement skills with experience in patient/health care case management.

Qualifications

• 5+ years in health care or case management in a high-volume contact center.
• High School or GED required; Associate/Bachelor’s preferred.
• Experience with pharmacy benefits, health care insurance, or medical billing.
• Must meet all Quality standards.

Responsibilities

• Provide SME support to PSS/Claims team; track progress and assist with daily deliverables.
• Lead training sessions to advance the teams' technical proficiency related to Affordability programs.
• Handle escalated patient calls; coordinate with Program Management, IT, and other contact center teams to resolve issues.
• Coordinate with Quality and Training to improve processes and team training.
• Performs other projects as assigned.

Skills

Leadership

Communication

Mentoring

Healthcare knowledge

Case management

Education

Associates/Bachelor’s preferred

Job description

ConnectiveRx in Whippany, NJ is seeking a Lead, Patient Support for an 11:30am–8pm shift. You will guide a team of Specialists delivering white-glove patient concierge services and facilitate access to care for prescription medications, interacting with patients, physicians, and pharmacies as needed.

The role requires strong communication, leadership, and engagement skills with experience in patient/health care case management.