Patient Concierge & Scheduling Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a friendly front-desk associate to schedule patient appointments and manage messages in a busy hospital setting. You will relay visit instructions and expectations, maintaining a calm, courteous demeanor while delivering strong customer service over the phone.

Ideal candidates have a High School Diploma and prior customer service experience, with basic computer skills and proficient typing. Mercy emphasizes supportive benefits and team collaboration.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.

Responsibilities

• Responsible for scheduling patient appointments and taking patient messages.
• Provide information regarding visit instructions and expectations.
• Maintain a calm, pleasant, professional attitude.
• Deliver excellent customer service using exceptional telephone etiquette.

Skills

Basic computer skills

Data Entry

Multi-tasking

Customer service attitude

Typing 60 wpm

Education

High School Diploma or Equivalent

Job description

Mercy is seeking a friendly front-desk associate to schedule patient appointments and manage messages in a busy hospital setting. You will relay visit instructions and expectations, maintaining a calm, courteous demeanor while delivering strong customer service over the phone.

Ideal candidates have a High School Diploma and prior customer service experience, with basic computer skills and proficient typing. Mercy emphasizes supportive benefits and team collaboration.