Patient Concierge & Scheduling Specialist

Baptist Health Care; Pensacola (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Baptist Health Care in Florida is seeking a Medical Receptionist to greet and register patients, collect and enter demographic and insurance information with accuracy, and explain financial requirements. The role also involves scheduling appointments, handling copays, and verifying coverage, while maintaining courtesy in all phone interactions.

The position supports patient flow, appointment reminders, and coordination of on-site administrative tasks to ensure smooth daily operations within a

Responsibilities

• Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
• Verifies health insurance eligibility and understands copays, coinsurance and deductibles.
• Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.
• Reconciles daily charges and payments with high degree of accuracy.
• Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
• Coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who "no-show" to reschedule appointment.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Operates a variety of office equipment effectively.
• Assist in other duties as assigned to support the operational needs of the department and organization.
• May be required to remain on campus immediately before, during, and after severe weather and/or disasters.

Job description

Baptist Health Care in Florida is seeking a Medical Receptionist to greet and register patients, collect and enter demographic and insurance information with accuracy, and explain financial requirements. The role also involves scheduling appointments, handling copays, and verifying coverage, while maintaining courtesy in all phone interactions.

The position supports patient flow, appointment reminders, and coordination of on-site administrative tasks to ensure smooth daily operations within a