Patient Concierge & Registration Specialist

R1 RCM; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM is seeking a Patient Registration Customer Service Representative at Ascension Dell Children's Medical Center. You will be the first friendly face patients meet when they check in, guiding them through registration and addressing questions with compassion.

No healthcare background? No problem. We’ll train you. The role offers exposure to hospital workflows and insurance basics, with opportunities to grow in a fast-paced, supportive environment.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience.
• Ability to pass background check and vaccination requirements.

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Skills

Customer service

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Registration Customer Service Representative at Ascension Dell Children's Medical Center. You will be the first friendly face patients meet when they check in, guiding them through registration and addressing questions with compassion.

No healthcare background? No problem. We’ll train you. The role offers exposure to hospital workflows and insurance basics, with opportunities to grow in a fast-paced, supportive environment.