Patient Concierge & Referral Liaison

Holy Name Medical Center; Hackensack (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

401(k) matching

Tuition reimbursement

Paid time off

Dental and vision plans

Low-cost medical coverage

Job summary

Holy Name Medical Center in Hackensack, NJ is seeking a Referral Coordinator to serve as the primary contact for patients, providers, and referral sources. You will verify referral requirements, appointments, and insurance eligibility before scheduling with healthcare providers.

Required 1–3 years in healthcare settings; high school diploma required, bachelor's degree preferred. They offer comprehensive benefits and a diverse work environment in a Catholic health system.

Qualifications

• High School Diploma required.
• Bachelor's Degree preferred.
• 1–3 years of experience in healthcare, medical office administration, patient services, referral coordination, or customer service.

Responsibilities

• Serve as the primary point of contact for patients, providers, and referral sources.
• Verify referral requirements, insurance authorizations, and eligibility prior to scheduling appointments.
• Schedule patient appointments with appropriate healthcare providers and services.
• Track referral status from initiation through completion and follow up on outstanding referrals.
• Resolve referral-related issues, including authorization delays, scheduling conflicts, and provider network concerns.
• Prioritize urgent referrals and elevate time-sensitive patient care needs when appropriate.

Skills

Referral coordination

Scheduling

Insurance verification

Customer service

Healthcare experience

Education

High School Diploma

Bachelor's Degree

Job description

Holy Name Medical Center in Hackensack, NJ is seeking a Referral Coordinator to serve as the primary contact for patients, providers, and referral sources. You will verify referral requirements, appointments, and insurance eligibility before scheduling with healthcare providers.

Required 1–3 years in healthcare settings; high school diploma required, bachelor's degree preferred. They offer comprehensive benefits and a diverse work environment in a Catholic health system.