Concierge Liaison Representative-Full-Time

Holy Name Medical Center; Hackensack (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

401(k) matching

Tuition reimbursement

Paid time off

Dental and vision plans

Low-cost medical coverage

Job summary

Holy Name Medical Center in Hackensack, NJ is seeking a Referral Coordinator to serve as the primary contact for patients, providers, and referral sources. You will verify referral requirements, appointments, and insurance eligibility before scheduling with healthcare providers.

Required 1–3 years in healthcare settings; high school diploma required, bachelor's degree preferred. They offer comprehensive benefits and a diverse work environment in a Catholic health system.

Qualifications

• High School Diploma required.
• Bachelor's Degree preferred.
• 1–3 years of experience in healthcare, medical office administration, patient services, referral coordination, or customer service.

Responsibilities

• Serve as the primary point of contact for patients, providers, and referral sources.
• Verify referral requirements, insurance authorizations, and eligibility prior to scheduling appointments.
• Schedule patient appointments with appropriate healthcare providers and services.
• Track referral status from initiation through completion and follow up on outstanding referrals.
• Resolve referral-related issues, including authorization delays, scheduling conflicts, and provider network concerns.
• Prioritize urgent referrals and elevate time-sensitive patient care needs when appropriate.

Skills

Referral coordination

Scheduling

Insurance verification

Customer service

Healthcare experience

Education

High School Diploma

Bachelor's Degree

Job description

Location: Hackensack, NJ, United States

Date Posted: Sep 24, 2026

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state‑of‑the‑art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

What you will do

• Serve as the primary point of contact for patients, providers, and referral sources
• Verify referral requirements, insurance authorizations, and eligibility prior to scheduling appointments
• Schedule patient appointments with appropriate healthcare providers and services
• Track referral status from initiation through completion and follow up on outstanding referrals
• Resolve referral-related issues, including authorization delays, scheduling conflicts, and provider network concerns
• Prioritize urgent referrals and elevate time‑sensitive patient care needs when appropriate

Education Qualifications

• High School Diploma
• required
• Bachelor's Degree
• preferred

Experience Qualifications

• 1-3 years
• of experience in healthcare, medical office administration, patient services, referral coordination, or customer service
• required
• Experience with referral management, appointment scheduling, and insurance verification
• required
• Experience working with physician offices, hospitals, specialty practices, or managed care organizations
• preferred

Knowledge, Skills, and Abilities

• Exceptional customer service and patient communication skills
• Ability to manage multiple referrals and deadlines simultaneously
• Attention to detail and accuracy in documentation
• Ability to work independently and collaboratively in a fast‑paced healthcare environment

Licenses and Certifications

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well‑being. Full‑time and part‑time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low‑cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on‑site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on‑site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part‑Time or Per Diem) skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $21.07-$26.33

Holy Name is a mission‑driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.