Patient Concierge - PT Front Desk & Scheduling

Intermed; Portland (ME); Hybrid; USD 32,000 - 42,000; Full time

Job summary

InterMed in Portland, ME is seeking a friendly front desk receptionist to be the first point of contact for patients, handling check-in/out, scheduling, and payments.

You will document demographic and insurance information, use an EMR system, and maintain accurate records while upholding HIPAA and high-quality service.

Join a patient-centered team that values integrity, teamwork, and responsive service.

Qualifications

• High School diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to work independently and accurately.
• Strong organizational and multitasking abilities.
• Proficient with Windows-based applications.
• Maintain confidentiality in line with HIPAA.

Responsibilities

• Greet patients and provide friendly, respectful service.
• Check in/out patients and schedule follow-ups and ancillary appointments.
• Collect payments and document accurately.
• Balance cash drawer and manage credit card batches.
• Notify clinical staff of patient arrival via the EMR.
• Maintain patient records and HIPAA confidentiality.
• Assist billing with problem resolution as needed.

Skills

Customer service

Communication skills

Multitasking

Data entry

Windows applications

Team player

HIPAA awareness

Education

High School diploma or equivalent

Tools

EMR system

Billing software

Job description

InterMed in Portland, ME is seeking a friendly front desk receptionist to be the first point of contact for patients, handling check-in/out, scheduling, and payments.

You will document demographic and insurance information, use an EMR system, and maintain accurate records while upholding HIPAA and high-quality service.

Join a patient-centered team that values integrity, teamwork, and responsive service.