Patient Concierge & Hospital Guest Services

Orlando Health, Inc.; Orlando (FL); On-site; USD 40,000 - 46,000; Full time

Job summary

Orlando Health, Inc. is seeking a Guest Services Associate to direct guests within the hospital system and surrounding Orlando area. You will escort visitors, provide directions, and answer inquiries to ensure smooth patient and guest experiences.

Responsibilities include maintaining knowledge of departments, assisting social services with transportation and lodging, and presenting a professional image. Regular attendance and adherence to hospital policies are expected.

Qualifications

• 2+ years of experience in a customer service setting.
• High School diploma or equivalent required.

Responsibilities

• Escort guests to in-hospital destinations and provide directions as needed.
• Maintain knowledge of hospital departments and locations to refer guests appropriately.
• Provide information to hospital team members and respond to inquiries by phone or in person.
• Conduct regular rounds to identify and meet patient/visitor needs.
• Support social services with transportation and lodging arrangements for patients and families.

Skills

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

Orlando Health, Inc. is seeking a Guest Services Associate to direct guests within the hospital system and surrounding Orlando area. You will escort visitors, provide directions, and answer inquiries to ensure smooth patient and guest experiences.

Responsibilities include maintaining knowledge of departments, assisting social services with transportation and lodging, and presenting a professional image. Regular attendance and adherence to hospital policies are expected.