Front Desk Specialist I

Austin Health Partners; Austin (TX); On-site; USD 45,847,000 - 57,308,000; Full time

Job summary

Southwest Pediatric Associates in Austin, TX is seeking a Front Desk Specialist I to greet patients, schedule appointments, verify insurance, and handle check-in/out processes. The role requires excellent customer service and the ability to manage busy front desk operations.

The position supports the practice manager, with a Monday–Friday schedule and potential for occasional evening or weekend hours depending on location.

Qualifications

• Outstanding customer service skills.
• One year of customer service experience preferred.

Responsibilities

• Greet patients and visitors and answer inquiries.
• Schedule appointments to optimize patient flow.
• Verify insurance information at each visit and collect copays.
• Process patient check-in and check-out.
• Balance daily cash and prepare end-of-day report.

Skills

Customer service

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Specialist I

Southwest Pediatric Associates, Austin, TX, US

2 days ago Requisition ID: 1542

FRONT DESK SPECIALIST I

JOB DESCRIPTION Provides office support to include a variety of clerical activities and uses outstanding customer service skills to greet and assist patients.

CLASSIFICATION

Non-Exempt

REPORTS TO

Practice Manager

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member

Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms

Responsible for obtaining patient demographics and verifying insurance information at each visit

Perform patient check in/out

Collect all insurance copays, balances and uninsured payments at the time of service

Maintain individual bank and prepare end of day report to management for balancing and sign off daily

Process payment plan agreements

Control all patient access beyond lobby

Maintain waiting room and front desk area in neat and orderly condition

Maintain knowledge of all health forms required for each visit and verification of storage in EMR

Provide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and others

Regular & prompt attendance on agreed upon daily and weekly start and end time.

Assist with clinical inboxes as needed

Other duties as assigned

EDUCATION & EXPERIENCE

Required

High school diploma or equivalent

Preferred

One year of customer service experience

PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS

This job will require exposure to patient elements. This role routinely uses standard office equipment. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. May work in a noisy or distracting environment. This job will require exposure to patient elements.

EXPECTED HOURS OF WORK

The core hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. but can vary depending on location. This position may require some evening or weekend work depending on location.

COVID/ FLU CONSIDERATIONS

If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change.