Patient Concierge & Front Desk Specialist

Romehosp; Town of Verona (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health Savings Account (HSA)

403(b) retirement plan with company 1:

Life and AD&D insurance

Aflac supplemental coverage

Employee discounts and perks

Job summary

Rome Health is seeking a friendly Receptionist to manage the front desk of our medical offices in New York. You will professionally greet patients, schedule appointments, register new patients, and help maintain records while handling a multi-line phone system.

The role emphasizes excellent customer service, strong communication, and teamwork. Candidates should be able to verify insurance, collect co-payments, and keep reception areas organized, while ensuring patient privacy in accordance with

Qualifications

• Prior experience working in a hospital, ambulatory, or medical office setting preferred
• Strong communication and organisational skills
• Ability to multitask and work collaboratively in a team environment
• Basic clinical and computer skills preferred

Responsibilities

• Answer and direct incoming phone calls.
• Schedule, confirm, and reschedule patient appointments.
• Register new patients and update patient information.
• Verify insurance information and collect co-payments.
• Maintain a clean and organised reception area.
• Ensure compliance with patient privacy and confidentiality regulations (such as HIPAA).

Skills

Medical office experience

Communication skills

Organizational skills

Multitasking

Teamwork

Basic computer skills

Job description

Rome Health is seeking a friendly Receptionist to manage the front desk of our medical offices in New York. You will professionally greet patients, schedule appointments, register new patients, and help maintain records while handling a multi-line phone system.

The role emphasizes excellent customer service, strong communication, and teamwork. Candidates should be able to verify insurance, collect co-payments, and keep reception areas organized, while ensuring patient privacy in accordance with