Patient Concierge & Front Desk Specialist

Socket.dev; Pearland (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Texas Children’s Pediatrics is seeking a Front Office Specialist I at Shadow Creek Ranch to coordinate scheduling, greet visitors, and handle calls. You will enter accurate billing information and process referrals, with a patient-centered approach to communications.

Responsibilities include scheduling, demographic verification, EHR and billing data entry, and maintaining professional interactions per SMILES and AIDET standards. This role supports access to pediatric care across our network.

Qualifications

• Minimum HS diploma or GED.
• At least 1 year in an office setting.
• Ability to greet visitors and manage front-desk tasks.

Responsibilities

• Greet patients and visitors upon arrival; assist check in/check out.
• Schedule appointments.
• Verify accurate patient demographics.
• Enter data into EHR and electronic billing system.
• Answer telephone within three rings and direct calls per protocol.
• Enter hospital charges into billing system accurately and timely.
• Balance payments received daily.
• Document eligibility in the EHR per protocol.
• Identify and document network providers for referrals.
• Notify provider when no network is available.
• Complete paperwork for authorized referrals within two business days.
• Enter referrals into the EHR within two business days.

Skills

Customer service

Professional demeanor

Multi-line phone

Typing

Office software

Education

HS diploma or GED

Tools

Electronic Health Record (EHR)

Electronic billing system

Billing software

Job description

Texas Children’s Pediatrics is seeking a Front Office Specialist I at Shadow Creek Ranch to coordinate scheduling, greet visitors, and handle calls. You will enter accurate billing information and process referrals, with a patient-centered approach to communications.

Responsibilities include scheduling, demographic verification, EHR and billing data entry, and maintaining professional interactions per SMILES and AIDET standards. This role supports access to pediatric care across our network.