Patient Concierge & Front Desk Specialist

Kinston Community Health; Kinston (NC); On-site; USD 31,000 - 35,000; Full time

Job summary

Kinston Community Health Center is seeking a Patient Service Representative to handle front-desk tasks, patient enrollment, and scheduling while delivering excellent customer service. The role requires accurate data entry, insurance verification, and cash handling in a multi-department setting.

Responsibilities include assisting with the Patient Assistance Program, maintaining HIPAA compliance, and supporting families with health coverage questions.

Qualifications

• High School Diploma or equivalency required; Associate’s degree preferred.
• 1–3 years of experience in a Medical Front Office is preferred; billing/charge entry experience is a plus.
• Experience with Microsoft Office Suite and electronic health records is preferred; bilingual ability is a plus.

Responsibilities

• Greet patients and visitors in a professional, friendly manner and assist those with special needs.
• Check in patients, verify demographics and insurance information, collect co-pays and service payments, and maintain daily logs.
• Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications and renewals.
• Retrieve lab specimens and coordinate transport; help with lifting bags or items when needed.
• Provide clear communication over the phone and in person; route calls and take messages as needed.
• Educate on health insurance enrollment, ACA plan benefits, and enrollment applications.

Skills

Microsoft Suite

Electronic Health Records

Bilingual (English/Spanish)

Education

High School Diploma

Associate’s degree preferred

Job description

Kinston Community Health Center is seeking a Patient Service Representative to handle front-desk tasks, patient enrollment, and scheduling while delivering excellent customer service. The role requires accurate data entry, insurance verification, and cash handling in a multi-department setting.

Responsibilities include assisting with the Patient Assistance Program, maintaining HIPAA compliance, and supporting families with health coverage questions.