Patient Concierge & Front Desk Specialist

Laurel Ridge Treatment Center; Alabama; On-site; USD 21,000 - 25,000; Full time

Job summary

Laurel Ridge Treatment Center is seeking a receptionist to warmly greet patients, answer calls, and route inquiries. You will manage mail, maintain patient and staff directories, and handle routine clerical tasks in a fast-paced nursing center environment.

The role supports daily operations from 8am to 4:30pm, Monday through Friday, with a focus on professionalism and patient-centered service. Proficiency in Google Docs, Sheets, and Slides is required.

Qualifications

• High school diploma or equivalent required.
• Must read, write, speak, and understand English.
• Excellent communication skills required.
• Proficient with Google Docs, Sheets, and Slides.

Responsibilities

• Answer all incoming calls professionally and courteously and redirect them appropriately.
• Warmly welcome, greet and direct patients, visitors, and guests.
• Coordinate outgoing and incoming mail.
• Maintain current lists of patients/residents by name/room number and employees by names/phone extension.
• Order supplies and perform other clerical duties as assigned.

Skills

Excellent communication

English language proficiency

Administrative skills

Google Docs/Sheets/Slides proficiency

Education

High school diploma or equivalent

Tools

Google Workspace (Docs/Sheets/Slides)

Job description

Laurel Ridge Treatment Center is seeking a receptionist to warmly greet patients, answer calls, and route inquiries. You will manage mail, maintain patient and staff directories, and handle routine clerical tasks in a fast-paced nursing center environment.

The role supports daily operations from 8am to 4:30pm, Monday through Friday, with a focus on professionalism and patient-centered service. Proficiency in Google Docs, Sheets, and Slides is required.