Patient Concierge & Front Desk Coordinator

Cano Health; Sun City Center (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement savings plan

Paid time off

Company holidays

Short-term and long-term disability

Life insurance

Career growth opportunities

Job summary

Cano Health is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers at the Sun City Center clinic. You will handle patient intake, insurance verification, appointment scheduling, and data entry while supporting the clinical team and maintaining a welcoming environment.

The role requires at least one year in a healthcare setting, familiarity with EMR systems (eCW), and strong customer service.

Qualifications

• Minimum of one year experience in healthcare/medical office.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
• Bilingual (English and Spanish) preferred.
• Strong communication and customer service skills.
• Detail-oriented with data accuracy.

Responsibilities

• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain required annual consents and patient signatures.
• Encourage and assist patients with Patient Portal enrollment.
• Coordinate translation services as needed.
• Greet patients and visitors warmly and schedule appointments.
• Manage appointment confirmations and transportation scheduling.
• Update visit status types in the EMR (eCW).
• Collect co-payments and coinsurance; reconcile end-of-day reports.
• Answer calls, route inquiries, and document interactions.
• Maintain front desk, lobby, and supplies; keep areas organized.

Skills

Customer service

Communication skills

Multitasking

Bilingual (English/Spanish)

Education

High School Diploma

BLS Certification

Tools

eCW EMR

RingCentral

TripMaster

Cano.Net

Oracle

Workday

Job description

Cano Health is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers at the Sun City Center clinic. You will handle patient intake, insurance verification, appointment scheduling, and data entry while supporting the clinical team and maintaining a welcoming environment.

The role requires at least one year in a healthcare setting, familiarity with EMR systems (eCW), and strong customer service.