Patient Concierge & Front Desk Associate

rayusexternalcareers; Saint Louis Park (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

RAYUS Radiology is seeking a Front Office Associate to greet and register patients, answer calls, and schedule imaging appointments with a cheerful, professional demeanor. You will assist with insurance verification and ensure smooth front-desk operations during Monday–Friday shifts from 7:00am to 3:30pm.

Required: High School Diploma and 1 year of customer service; proficiency in computer systems and MS Office. Preferred: medical office experience and bilingual abilities.

Qualifications

• High School Diploma or equivalent.
• 1 year of Customer Service experience required.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel.
• Preferred: previous medical office experience.
• Preferred: medical terminology and office background.
• Preferred: insurance knowledge.
• Preferred: bilingual.

Responsibilities

• Register and check-in patients; process payments and copays as needed.
• Answer phones and route calls to Center Team Members.
• Field phone calls and relay messages regarding scanner status and clinic information.
• Maintain front office area and assist with general office tasks.
• Push patient imaging via electronic interfaces and confirm appointments.

Skills

Customer service

Phone etiquette

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Word

Teams

Excel

Job description

RAYUS Radiology is seeking a Front Office Associate to greet and register patients, answer calls, and schedule imaging appointments with a cheerful, professional demeanor. You will assist with insurance verification and ensure smooth front-desk operations during Monday–Friday shifts from 7:00am to 3:30pm.

Required: High School Diploma and 1 year of customer service; proficiency in computer systems and MS Office. Preferred: medical office experience and bilingual abilities.