Patient Concierge, Front Desk Associate

Cardinal Health, Inc.; Anchorage (AK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Concierge to be the welcoming face for patients at a medical practice. In this role, you will greet patients, manage appointments, and ensure a smooth flow of operations at the front desk. Your customer service skills and attention to detail will be key to providing an excellent experience for patients and their families. Join a supportive environment that values health and well-being, and enjoy benefits such as medical coverage, paid time off, and a 401k savings plan. If you are passionate about making a difference in patient care, this opportunity is for you!

Benefits

Medical, Dental and Vision Coverage

Paid Time Off Plan

Health Savings Account (HSA)

401k Savings Plan

Access to Wages Before Pay Day

Flexible Spending Accounts (FSAs)

Short- and Long-term Disability Coverage

Work-Life Resources

Paid Parental Leave

Healthy Lifestyle Programs

Qualifications

• One year of medical office experience preferred.
• Ability to work a flexible schedule as necessary.

Responsibilities

• Greet patients and families at the front desk.
• Schedule patient appointments and manage phone calls.
• Verify and update patient demographic and insurance information.

Skills

Customer Service Skills

Attention to Detail

Typing (40 wpm)

Medical Terminology Knowledge

Education

High School Diploma or equivalent

Tools

EMR System

Job description

What Patient Concierge contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at Fairbanks Urology. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Obtain insurance verifications (VOB), pre-authorizations and pre-determinations.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Qualifications

• Ability to work a flexible schedule as necessary.
• Ability to type 40 wpm, preferred
• High School Diploma or equivalent
• Knowledge of medical terminology, preferred
• One year of medical office experience, preferred
• Experience accessing and updating an EMR system, preferred

Location

Men's Health Alaska

3851 Piper St # U431

Anchorage, AK 99508

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problem

Anticipated hourly range:$16.80 per hour - $25.30 per hour

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close:6/2/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.