Patient Concierge/Front Desk

Bespoke Dermatology & Aesthetics; Rancho Cucamonga (CA); On-site; USD 37,000 - 48,000; Full time

Job summary

BESPOKE DERMATOLOGY & AESTHETICS in Rancho Cucamonga is seeking an experienced bilingual Receptionist to join our front desk team. You will create a warm, professional first impression and manage calls, scheduling, and communications with excellence.

Responsibilities include greeting and checking in patients, answering phones, verifying insurance eligibility, coordinating appointments, and supporting the team to ensure a seamless, elevated patient experience.

Qualifications

• Experience in a medical office is required.
• Excellent customer service skills.
• Able to answer phones, manage schedules and communications.
• Bilingual in Chinese (Mandarin/Cantonese) or Spanish preferred.

Responsibilities

• Provide warm, professional, and welcoming patient experience.
• Greet, check in, and assist clients throughout visits.
• Answer calls, emails, texts, and faxes.
• Verify insurance eligibilities and request authorizations.
• Schedule and coordinate appointments with providers.
• Support treatment inquiries and pricing.
• Follow up with leads and patients to drive bookings.
• Maintain reception and common areas.
• Collaborate with providers to ensure smooth patient experience.
• Assist with day-to-day operational duties.

Skills

Customer service

Phone handling

Scheduling

Bilingual Chinese/Spanish

Job description

BESPOKE DERMATOLOGY & AESTHETICS

We are seeking an experienced, professional, and bilingual Receptionist to join our growing team. As a member of our front desk team, you establish a patient’s first impression both in person and over the phone. Going above and beyond for our patients is a crucial element in making them feel at home, whether they are planning their next visit or spending time with us in the office. In this role we expect you to be friendly, efficient, fast-paced, and team focused.

Requirements:

• Required: Previous experience at a medical office.
• Excellent in customer service.
• Comfortable answering phones, managing schedules, and handling client communications.
• Bilingual in Chinese (Mandarin/Cantonese) or Spanish preferred.
• Excellent opportunity for Pre-health (med students, PA, RN) to gain exposure in dermatology (medical/surgical/aesthetics).

Responsibilities:

• Deliver an exceptional client experience by providing a warm, professional, and welcoming environment.
• Greet, check in, and assist clients throughout their visit.
• Answer and manage incoming phone calls, emails, text messages, and faxes.
• Checking insurance eligibilities and requesting authorizations.
• Schedule, confirm, and coordinate appointments while maintaining an organized and efficient provider schedule.
• Assist clients with treatment inquiries and pricing.
• Follow up with leads, prospective clients, and existing patients to help drive bookings and retention.
• Maintain the cleanliness and presentation of the reception area, treatment rooms, and common areas throughout the day.
• Collaborate with providers and team members to ensure a seamless and elevated patient experience.
• Assist with additional day-to-day operational duties as needed.