Front Desk - Plastic Surgery & MedSpa office

Clevens Face and Body Specialists; Melbourne (FL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health Insurance - 3 options

Vision

$10,000 Basic life insurance

Long-term Disability

401K with match

Botox treatments - Quarterly

Discounted treatments and products

Job summary

Clevens Face and Body Specialists is seeking a personable and highly organized experienced Front Desk Specialist to join our plastic surgery practice. As the first point of contact for patients, you will help create a welcoming, efficient experience with exceptional customer service and seamless administrative support.

This role reports to the Practice Director and requires 3+ years in medical office work, with preference for plastic surgery or dermatology settings, strong computer skills, and

Qualifications

• MUST HAVE 3 YEAR PLUS OF MEDICAL OFFICE EXPERIENCE.
• Strong customer service and communication skills.
• Experience with electronic medical records (preferably Nextech).
• Proficient in basic computer and office software.
• Exceptional time management and organizational abilities.
• Self-motivated with a strong sense of initiative.
• Preferred: 2+ years in a medical office, scheduling and insurance verification.

Responsibilities

• Greet patients warmly and professionally, ensuring a welcoming experience.
• Assist patients with check-in and check-out procedures and maintain accuracy.
• Manage phone inquiries, schedule appointments, and provide information.
• Oversee appointment scheduling to optimize provider time and patient convenience.
• Coordinate, confirm, and reschedule appointments with clear instructions.
• Collect and verify patient information for accuracy and completeness.
• Maintain and update patient records in the EMR system (Nextech preferred).
• Assist with authorizations and referrals for procedures.
• Perform general administrative tasks including filing, scanning, and organization.
• Handle emails and faxes; post superbills and run daily financial reports.
• Maintain a clean, organized reception area; coordinate with maintenance as needed.
• Provide patients with basic information about procedures and care.
• Distribute educational materials; support patient understanding.
• Collaborate with clinical team to ensure smooth patient flow.
• Communicate arrivals and special requirements to nursing and medical staff.

Skills

Customer service

Communication

Time management

Organization

Initiative

Computer literacy

Education

Medical office experience

Tools

Nextech

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk - Plastic Surgery & MedSpa office

Full Time Melbourne, FL, US

3 days ago Requisition ID: 1102

Salary Range: $16.00 To $20.00 Hourly

Clevens Face and Body Speecialists

EXPERIENCED Front Desk Specialist

Full-time or Part-time positions available

Location : Melbourne, Viera, & Merritt Island offices - must be able to report to all 3 offices as scheduled

WE ARE EXPANDING - NEW LOCATION~

Job Summary

Clevens Face and Body Specialists is seeking a personable and highly organized experienced Front Desk Specialist to join our dynamic team at our esteemed plastic surgery practice. As the first point of contact for our patients, you will play a pivotal role in creating a welcoming and efficient experience, providing exceptional customer service and seamless administrative support. This position reports directly to the Practice Director.

If you are a motivated, detail-oriented individual with a passion for healthcare administration, we invite you to apply for the Front Desk Specialist role and help us deliver outstanding patient care at the forefront of our practice.

Preference will be given to candidates with experience in plastic surgery or dermatology offices, strong computer skills, and familiarity with EMR systems. The ideal candidate is professional, compassionate, efficient, and able to thrive in a fast-paced, multitasking environment.

Key Responsibilities

• Greet patients warmly and professionally, ensuring a positive and welcoming experience from the moment they walk in.
• Assist patients with check-in and check-out procedures, ensuring all information is accurate and up-to-date.
• Manage phone inquiries, schedule appointments, and provide information with a high level of professionalism.
• Oversee appointment scheduling, optimizing provider time and patient convenience.
• Coordinate, confirm, and reschedule appointments, ensuring all necessary instructions are communicated.
• Collect and verify patient information to ensure accuracy and completeness.
• Maintain and update patient records in the electronic medical records system (preferably Nextech).
• Assist with obtaining necessary authorizations and referrals for procedures.
• Perform general administrative tasks including filing, scanning, and document organization.
• Handle incoming and outgoing communications such as emails and faxes.
• Post superbills and run daily reports to ensure accurate financial reconciliation.
• Maintain a clean, organized, and welcoming reception area.
• Coordinate with maintenance staff for repairs and improvements as needed.
• Provide patients with basic information regarding procedures, pre-operative and post-operative care, and practice policies.
• Distribute educational materials and resources to support patient understanding.
• Collaborate effectively with the clinical team to ensure a smooth flow of patient care.
• Communicate patient arrivals and special requirements to nursing and medical staff.
• Gather patient feedback and proactively address concerns to improve the patient experience.
• Strive to enhance patient satisfaction through efficient, friendly service and seamless front-office operations.

Qualifications

Required:

MUST HAVE 3 YEAR PLUS OF MEDICAL OFFICE EXPERIENCE

Strong customer service and communication skills.

Experience with electronic medical records (preferably Nextech).

Proficient in basic computer and office software.

Exceptional time management and organizational abilities.

Self-motivated with a strong sense of initiative.

Preferred:

2+ years of experience in a medical office.

Experience in patient scheduling and insurance verification.

Background in plastic surgery, cosmetic surgery, or dermatology.

Proficiency in Microsoft Office (Word, Excel) and Nextech.

Full-time only

• Health Insurance - 3 options
• Vision
• $10,000 Basic life insurance
• Long-term Disability
• 401K with match
• Botox treatments - Quarterly
• Discounted treatments and products
• Eligible employees qualify for waived surgeon's fee after one year of service; paying only facilities, anesthesia, and supplies