Patient Concierge

Hawaii Family Dental; Kailua (HI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Paid Time Off

Paid Holidays

Training and development

Advancement opportunities

Team environment

Job summary

Hawaii Family Dental is seeking a friendly Dental Front Office to greet patients, review treatment plans, estimate copays, and schedule visits. You’ll navigate insurance to provide accurate estimates and call patients to remind them of unscheduled treatment. A positive attitude and strong computer skills help you succeed in a fast-paced environment.

You’ll grow with a team that values teamwork, ongoing training, and opportunities for advancement across multiple Hawaii locations.

Qualifications

• 6-12 months of experience in a dental office or similar setting.
• Ability to present treatment plans and financial estimates clearly.
• Experience with copay verifications and processing payments.
• Familiarity with submitting pre-authorizations and arranging payment plans.
• Strong desire to help patients and grow professionally.
• Excellent computer and data entry skills.

Responsibilities

• Review treatment plans and estimated copays with patients.
• Schedule follow-up visits and manage appointment flow.
• Navigate dental insurance to provide accurate estimates.
• Call patients to remind them of unscheduled treatment.

Skills

Customer service

Verbal communication

Computer literacy

Phone etiquette

Tools

Dental software

Job description

Job Overview

As a Dental Front Office, you are the friendly voice and face patients come to know and look forward to when it is time for their dental appointment. You help patients achieve and maintain happier and healthier smiles by reviewing their treatment plans and estimated copays and scheduling their next visit. Navigating insurances to provide accurate estimates is a vital part of the role you take pride in and are committed to continuously learning about it. Calling patients to remind them of their unscheduled treatment is your way of watching over them.

Nice to have

• 6-12 months of experience working in a dental office, presenting treatment plans and financial estimates; completing copay verifications; submitting and following up on pre-authorization; and offering and preparing payment plan arrangements (eg. Care Credit, Cherry).
• A sparkling personality that thrives in a fast-paced environment
• Eagerness to grow and help others grow, too
• Desire to help patients live healthier lives
• Excellent computer skills
• Strong verbal communication skills

What You’ll Love About Us

• Competitive Hourly Wages that grow WITH you
• Medical, Drug, Vision + Dental
• 401K with Employer Matching
• Paid Time Off
• Paid Holidays
• Formal and On-the-job Training and Development
• Opportunities for Advancement and Internal Transfers
• Teamwork, camaraderie, and FUN!

Who We are

Hawaii Family Dental is a locally owned and operated multi-specialty dental practice. With 300 employees across 12 locations and 4 islands, we provide comprehensive care to patients, treating everyone one like family. Our mission is to improve and health and well-being of all people in Hawaii.

We believe in building a happy, harmonious work environment where you love what you do—and our culture supports that. You’ll have room for growth, the opportunity to advance in your career, and even the chance to explore new professional options throughout Hawaii.