Patient Concierge

Hawaii Family Dental Careers; Ewa Beach (HI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical, vision, dental

401(k) with employer matching

Paid time off

Paid holidays

Training and development

Career advancement

Team environment

Job summary

Hawaii Family Dental is seeking a friendly Front Office team member to greet patients, review treatment plans and copays, and schedule visits. You will help patients understand insurance estimates and coordinate payments to keep care affordable.

Join our locally owned practice across multiple islands and enjoy competitive wages, medical/dental benefits, paid time off, and ongoing training. Thrive in a fast-paced, teamwork-driven environment and grow with us.

Qualifications

• 6-12 months of experience in a dental office or front desk role.
• Excellent computer skills and familiarity with practice management software.
• Strong verbal communication skills and a customer-service mindset.

Responsibilities

• Review treatment plans and patient copays; explain estimates.
• Schedule follow-up visits and manage appointment flow.
• Navigate insurance estimates, benefits, and pre-authorizations as needed.
• Assist with payment plan arrangements to support patient care.

Skills

Front desk patient coordination

Excellent communication

Strong computer skills

Insurance navigation experience

Job description

Job Overview

As a Dental Front Office, you are the friendly voice and face patients come to know and look forward to when it is time for their dental appointment. You help patients achieve and maintain happier and healthier smiles by reviewing their treatment plans and estimated copays and scheduling their next visit. Navigating insurances to provide accurate estimates is a vital part of the role you take pride in and are committed to continuously learning about it. Calling patients to remind them of their unscheduled treatment is your way of watching over them.

Nice to have

• 6-12 months of experience working in a dental office, presenting treatment plans and financial estimates; completing copay verifications; submitting and following up on pre-authorization; and offering and preparing payment plan arrangements (eg. Care Credit, Cherry).
• A sparkling personality that thrives in a fast-paced environment
• Eagerness to grow and help others grow, too
• Desire to help patients live healthier lives
• Excellent computer skills
• Strong verbal communication skills

What You’ll Love About Us

• Competitive Hourly Wages that grow WITH you
• Medical, Drug, Vision + Dental
• 401K with Employer Matching
• Paid Time Off
• Paid Holidays
• Formal and On-the-job Training and Development
• Opportunities for Advancement and Internal Transfers
• Teamwork, camaraderie, and FUN!

Who We are

Hawaii Family Dental is a locally owned and operated multi-specialty dental practice. With 300 employees across 12 locations and 4 islands, we provide comprehensive care to patients, treating everyone one like family. Our mission is to improve and health and well-being of all people in Hawaii.

We believe in building a happy, harmonious work environment where you love what you do—and our culture supports that. You’ll have room for growth, the opportunity to advance in your career, and even the chance to explore new professional options throughout Hawaii.