Patient Concierge

Dermatology Associates of Rochester; City of Rochester (NY); On-site; USD 15,000 - 26,000; Part time

Job summary

Dermatology Associates of Rochester in Rochester NY is seeking a part-time Patient Concierge to warmly welcome patients and guide them from the first contact through their clinical journey. This front-desk role supports intake, appointment confirmations, and coordinating patient flow in a boutique dermatology setting.

The position emphasizes discretion, HIPAA compliance, and a polished appearance. Days: Monday, Wednesday, Friday; Afternoon Shift: 12 pm – 5 pm.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office, cosmetic practice, luxury retail, or hospitality preferred.
• Hospitality/front-desk/customer service experience strongly preferred.
• Basic computer proficiency with iPads; comfortable using AI technology.
• Strong interpersonal and communication skills; maintain composure in a high-touch environment.
• Stand for long periods; entry-area position; frequent movement; lift up to 20 lbs as needed.

Responsibilities

• Welcome patients and guests with professionalism.
• Confirm appointments and guide to check-in areas.
• Assist with intake paperwork or digital check-in (Kiosks).
• Maintain a pristine reception area.
• Communicate delays with discretion and empathy.
• Collaborate with front desk and clinical teams to improve patient flow.
• Uphold HIPAA compliance and patient confidentiality.
• Represent the practice brand through appearance and communication.

Skills

Interpersonal communication

Customer service

Education

High school diploma or equivalent

Tools

iPads

AI technology

Job description

Want the perfect part-time job?

We have them!

Description
Want the perfect part-time job?
Kids going back to school? College student looking to earn a little money outside of Federal Work Study programs? We have them!
Join us as a part time Patient Concierge and be part of a team that values energetic service delivery, transparency, and professionalism. Your dedication will help create a welcoming dermatology boutique environment where patients feel cared for from their first contact through their entire healthcare journey.
Days: Monday Wednesday Friday
Afternoon Shift: 12 pm - 5 pm
Our practice, Dermatology Associates of Rochester, located in Rochester NY, is a fast-moving, high-performing, multi- discipline practice with Dermatology, Plastic Surgery, and a Cosmetic Center. Our experienced Board-Certified dermatologists, plastic surgeons, skin care specialists, estheticians, and researchers are dedicated to bringing an unmatched level of Total Skin Care, offering some of the most advanced skin treatments available, in a Boutique setting.
Job Summary
These part‑time position(s) require a poised, polished individual who understands the importance of discretion, particularly in a cosmetic and plastic surgery setting. The Patient Concierge is the first impression of our practice. This role is responsible for welcoming patients with warmth and professionalism while ensuring a seamless transition into the clinical experience. As part of a rotating front‑office Concierge team, the Patient Concierge helps maintain an organized, calm, discreet and hospitality‑driven environment that aligns with our brand standards and upholds respectful patient privacy.
Essential Responsibilities

• Welcome patients and guests with professionalism and warmth.
• Confirm appointments and guide patients to appropriate check‑in areas.
• Provide support with intake paperwork or digital check‑in systems (Kiosks).
• Maintain a pristine and organized reception area.
• Communicate delays or updates with discretion and empathy.
• Collaborate with front desk and clinical teams to ensure efficient patient flow.
• Uphold strict HIPAA compliance and patient confidentiality.
• Represent the practice brand through appearance, demeanor, and communication.

Requirements

• High school diploma or equivalent required.
• Previous experience in a medical office, cosmetic practice, luxury retail, or hospitality setting preferred.
• Hospitality industry experience in front‑facing customer service or guest service strongly preferred.
• Basic computer proficiency, experience using iPads, and comfort utilizing AI technology are required.
• Strong interpersonal and communication skills; ability to maintain composure in a high‑touch, service‑oriented environment.
• This position is primarily stationed in the entry area of the practice and prolonged periods of standing and being on your feet during your scheduled shift is required. Continuous face to face interraction and verbal communication with patients, guests, visitors and staff is required. Frequent movement within the building to coordinate patient flow, including climbing stairs. Occasional light lifting of office materials (e.g., files, packages, supplies) up to 20 lbs. is required.