Patient Communications Specialist (Front Desk)

Three-Crosses-Regional-Hospital; Las Cruces (NM); On-site; USD 32,000 - 45,000; Full time

Job summary

Three Crosses Regional Hospital in Las Cruces, NM is seeking a PBX Operator to connect, hold, transfer and disconnect calls, while supporting a patient-centered culture. You will determine the nature of inquiries and provide general information, handle issues professionally, and communicate pertinent data for hospital operations.

The role requires knowledge of switchboards and phone systems, a high school diploma or GED, and availability for an 8-hour shift between 5am–4pm on weekdays.

Qualifications

• High school diploma or GED is required.
• Knowledge of switchboards and phone systems.
• Availability for 8-hour shifts between 5am–4pm Mon–Fri.

Responsibilities

• Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls.
• Determine the nature of inquiries and provide general information.
• Handle problem situations in a professional manner and adequately communicates pertinent information so an overall work environment is created that lends itself to the best interest of the Hospital department personnel.
• Provide external connections for staff and answer internal queries directed to the switchboard.
• Provide connections to the police, ambulance, or fire department when emergencies are reported.

Skills

Switchboard operation

Telephone systems

Education

High school diploma or GED

Job description

Three Crosses Regional Hospital in Las Cruces, NM is seeking a PBX Operator to connect, hold, transfer and disconnect calls, while supporting a patient-centered culture. You will determine the nature of inquiries and provide general information, handle issues professionally, and communicate pertinent data for hospital operations.

The role requires knowledge of switchboards and phone systems, a high school diploma or GED, and availability for an 8-hour shift between 5am–4pm on weekdays.