Healthcare PBX Operator Connect, Respond, Support

Three-Crosses-Regional-Hospital; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Three Crosses Regional Hospital in Las Cruces, NM seeks a PBX Operator committed to patient-centered care and clinical excellence. You will operate the telephone switchboard, connect calls, manage the Code phone, and provide essential information to staff and patients.

The role involves coordinating external connections for staff, handling emergencies, and supporting Emergency Department Registration, with a focus on safety, professionalism, and clear communication within a high-reliability

Qualifications

• Knowledge of switchboards and phone systems.
• Ability to determine the nature of inquiries and provide general information.

Responsibilities

• Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls.
• Determine the nature of inquiries and provide general information.
• Operate and manage the Code phone.
• Handle problem situations in a professional manner and adequately communicates pertinent information so an overall work environment is created that lends itself to the best interest of the Hospital department personnel.
• Provide external connections for staff and answer internal queries directed to the switchboard.
• Provide connections to the police, ambulance, or fire department when emergencies are reported.
• Provide support to Emergency Department Registration.

Skills

Switchboards & phone systems

Education

High school diploma or GED

Job description

Three Crosses Regional Hospital in Las Cruces, NM seeks a PBX Operator committed to patient-centered care and clinical excellence. You will operate the telephone switchboard, connect calls, manage the Code phone, and provide essential information to staff and patients.

The role involves coordinating external connections for staff, handling emergencies, and supporting Emergency Department Registration, with a focus on safety, professionalism, and clear communication within a high-reliability