Clinic PBX Operator — Patient-Centric Communications

Three-Crosses-Regional-Hospital; Las Cruces (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Three Crosses Regional Hospital is seeking a Clinic PBX Operator for the TCRH Family Clinic 241 in Las Cruces, NM. The role handles clinic calls, maintains paging, and supports administrative tasks to ensure smooth communication among patients, staff, and partners.

The position is full-time, with daytime hours, and requires a high school diploma. Preference is given to candidates with one year of hospital or healthcare customer service experience.

Qualifications

• Required: High school diploma or equivalent; a combination of education and experience may be considered.
• Preferred: One year of customer service experience, preferably in a hospital or healthcare setting.

Responsibilities

• Answer and route calls promptly and professionally, identifying self, department, and facility as appropriate.
• Provide accurate information and transfer calls to the correct department or individual.
• Follow established protocols when contacting emergency services (police, ambulance, fire).
• Maintain updated directory information and assist in communication during outages or emergencies.
• Support administrative duties such as copying, faxing, and scanning documents into patient records.
• Collaborate with front desk and clinical staff to ensure efficient workflow and communication.
• Demonstrate accountability, adaptability, and professionalism in all interactions.
• Perform other duties as assigned.

Skills

Customer service

Education

High school diploma

Job description

PBX Operator TCRH Family Clinic 241 - FT Days

Employed Physicians - IM Full Time Clerical Las Cruces, NM, US

30+ days ago Requisition ID: 2857

PBX Operator TCRH Family Clinic 241 - FT Days

If you're looking for a place to call home and grow, Three Crosses Regional Hospital is looking for you! We are looking for a Clinic PBX Operator to join our Team that is committed to clinical excellence and building a patient-centered culture.

Three Crosses Regional Hospital is an advanced independent healthcare organization led by a local team of professionals dedicated to high quality patient care and being the first choice of patients and providers in the communities we serve.

The Clinic PBX Operator is responsible for answering and directing incoming and outgoing calls for the clinics, ensuring prompt, courteous, and professional communication at all times. This role operates and maintains the clinic paging system, assists with directory updates, and provides general administrative support as needed. The PBX Operator plays a vital role in maintaining efficient communication between patients, staff, and external partners—especially during outages, emergencies, or disasters that may impact phone systems

The incumbent will carry out duties by adhering to the highest standards of ethical and moral conduct, act in the best interest of Three Crosses Regional Hospital, and fully support the mission, vision, and values of Three Crosses Regional Hospital.

Key Responsibilities

Answer and route calls promptly and professionally, identifying self, department, and facility as appropriate.

Provide accurate information and transfer calls to the correct department or individual.

Follow established protocols when contacting emergency services (police, ambulance, fire).

Maintain updated directory information and assist in communication during outages or emergencies.

Support administrative duties such as copying, faxing, and scanning documents into patient records.

Collaborate with front desk and clinical staff to ensure efficient workflow and communication.

Demonstrate accountability, adaptability, and professionalism in all interactions.

Perform other duties as assigned.

Education and Experience

Required: High school diploma or equivalent; a combination of education and experience may be considered.

Preferred: One (1) year of customer service experience, preferably in a hospital or healthcare setting.

Three Crosses Regional Hospital is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law