Clinic PBX Operator — Patient-Centric Communications

Three-Crosses-Regional-Hospital; Las Cruces (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Three Crosses Regional Hospital is seeking a Clinic PBX Operator for the TCRH Family Clinic 241 in Las Cruces, NM. The role handles clinic calls, maintains paging, and supports administrative tasks to ensure smooth communication among patients, staff, and partners.

The position is full-time, with daytime hours, and requires a high school diploma. Preference is given to candidates with one year of hospital or healthcare customer service experience.

Qualifications

• Required: High school diploma or equivalent; a combination of education and experience may be considered.
• Preferred: One year of customer service experience, preferably in a hospital or healthcare setting.

Responsibilities

• Answer and route calls promptly and professionally, identifying self, department, and facility as appropriate.
• Provide accurate information and transfer calls to the correct department or individual.
• Follow established protocols when contacting emergency services (police, ambulance, fire).
• Maintain updated directory information and assist in communication during outages or emergencies.
• Support administrative duties such as copying, faxing, and scanning documents into patient records.
• Collaborate with front desk and clinical staff to ensure efficient workflow and communication.
• Demonstrate accountability, adaptability, and professionalism in all interactions.
• Perform other duties as assigned.

Skills

Customer service

Education

High school diploma

Job description

Three Crosses Regional Hospital is seeking a Clinic PBX Operator for the TCRH Family Clinic 241 in Las Cruces, NM. The role handles clinic calls, maintains paging, and supports administrative tasks to ensure smooth communication among patients, staff, and partners.

The position is full-time, with daytime hours, and requires a high school diploma. Preference is given to candidates with one year of hospital or healthcare customer service experience.