Patient Communications & Emergency Paging Operator

Beth Israel Lahey Health; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Telephone & Page Operator to join our team in Boston. The role handles all incoming lines on the switchboard, pages physicians and staff via the paging system, and ensures timely communications. A high school diploma and 0–1 year of experience are required.

The organization promotes wellbeing and equity, and influenza vaccination is required for staff. Compensation ranges from $17.00 to $22.88 per hour, with the potential for additional pay practices based

Qualifications

• High School graduate or equivalent.

Responsibilities

• Answers all incoming lines on switchboard console and connects to appropriate extension or trunk line.
• Uses proper terminology and informs caller on wait-time.
• Responds to all emergency situations and follow procedures as posted.
• Pages physicians and staff as requested through computerized paging system.
• Requires knowledge of names, extension numbers, ID numbers and terminology which pertain to specific shifts.
• Screens calls according to individual office instructions in order to determine emergencies and other situations which require immediate action or notification of physician.
• Types all messages into the system using appropriate ID numbers and appropriate information.
• Responsible for following up on emergency messages.

Education

High School diploma or equivalent

Job description

Beth Israel Lahey Health is seeking a Telephone & Page Operator to join our team in Boston. The role handles all incoming lines on the switchboard, pages physicians and staff via the paging system, and ensures timely communications. A high school diploma and 0–1 year of experience are required.

The organization promotes wellbeing and equity, and influenza vaccination is required for staff. Compensation ranges from $17.00 to $22.88 per hour, with the potential for additional pay practices based