Hospital Switchboard & Code Dispatcher

Beth Israel Lahey Health; Beverly (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health is seeking a switchboard operator to manage calls and assist in patient communications at Beverly and Addison Gilbert Hospitals and associated centers. The role requires handling emergency code paging, documenting crucial information, and coordinating with security and medical staff to ensure smooth operations.

The ideal candidate has a high school diploma, excellent communication skills, and familiarity with Microsoft Office and hospital terminology.

Qualifications

• High School diploma or equivalent is required.
• Strong verbal and written communication skills essential.
• Customer service experience preferred for patient-facing calls.
• Experience with switchboard and hospital communications is a plus.
• Familiarity with SPOK console and basic office software preferred.

Skills

Excellent communication skills

Exceptional customer service skills

Working knowledge of email

Microsoft Office

Basic understanding of medical Termin

Previous switchboard experience

SPOK console experience

Education

High School diploma or equivalent

Tools

SPOK communication console

Job description

Beth Israel Lahey Health is seeking a switchboard operator to manage calls and assist in patient communications at Beverly and Addison Gilbert Hospitals and associated centers. The role requires handling emergency code paging, documenting crucial information, and coordinating with security and medical staff to ensure smooth operations.

The ideal candidate has a high school diploma, excellent communication skills, and familiarity with Microsoft Office and hospital terminology.