TELEPHONE & PAGE OPERATOR

New England Baptist Hospital; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Telephone & Page Operator to join our team in Boston. The role handles all incoming lines on the switchboard, pages physicians and staff via the paging system, and ensures timely communications. A high school diploma and 0–1 year of experience are required.

The organization promotes wellbeing and equity, and influenza vaccination is required for staff. Compensation ranges from $17.00 to $22.88 per hour, with the potential for additional pay practices based

Qualifications

• High School graduate or equivalent.

Responsibilities

• Answers all incoming lines on switchboard console and connects to appropriate extension or trunk line.
• Uses proper terminology and informs caller on wait-time.
• Responds to all emergency situations and follow procedures as posted.
• Pages physicians and staff as requested through computerized paging system.
• Requires knowledge of names, extension numbers, ID numbers and terminology which pertain to specific shifts.
• Screens calls according to individual office instructions in order to determine emergencies and other situations which require immediate action or notification of physician.
• Types all messages into the system using appropriate ID numbers and appropriate information.
• Responsible for following up on emergency messages.

Education

High School diploma or equivalent

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

JOB SUMMARY: Beth Israel Lahey Health and New England Baptist Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Our Values.

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to)

• Answers all incoming lines on switchboard console and connects to appropriate extension or trunk line.
• Uses proper terminology and informs caller on wait-time.
• Responds to all emergency situations and follow procedures as posted
• Pages physicians and staff as requested through computerized paging system.
• Requires knowledge of names, extension numbers, ID numbers and terminology which pertain to specific shifts.
• Screens calls according to individual office instructions in order to determine emergencies and other situations which require immediate action or notification of physician.
• Types all messages into the system using appropriate ID numbers and appropriate information.
• Responsible for following up on emergency messages.

QUALIFICATIONS

• High School graduate or equivalent

MINIMUM EXPERIENCE

• 0-1 year of experience

OTHER REQUIREMENTS

• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.

Job Description

TELEPHONE & PAGE OPERATOR

Pay Range: $17.00 - $22.88 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.

Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.

While you're busy caring for and supporting our patients, we take care of you.