Patient Communication Specialist

Eventus WholeHealth; Concord (NC); Hybrid; USD 38,000 - 42,000; Full time

Job summary

Eventus WholeHealth in North Carolina is seeking a patient services specialist to join our high-volume call center. You will answer incoming calls, verify and update patient information, provide accurate service information, and triage messages.

This full-time role follows a 8am-5pm schedule with a hybrid arrangement: three days in Chapel Hill or Concord office and two days remote.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in a medical office or healthcare call center.

Responsibilities

• Respond appropriately to a high volume of incoming calls, remaining professional and courteous.
• Verify and update patient information during each interaction; enter accurate documentation in the electronic medical record.
• Provide accurate information regarding services, insurance, office policies and procedures to clients/customers.
• Triage calls and messages and route to the appropriate department or team member.
• Other related duties as assigned.
• Full-time 8am-5pm Monday-Friday, with a hybrid work scheduled of 3 days in our Chapel Hill or Concord office, 2 days at home.

Skills

Strong communication

Customer service

Interpersonal skills

Multi-tasking

Calm under pressure

Privacy regulations knowledge

Education

High School Diploma or equivalent

1 year healthcare call center experience

Tools

EHR/EMR

Office equipment

Job description

• Respond appropriately to a high volume of incoming calls, remaining professional and courteous
• Verify and update patient information during each interaction; enter accurate documentation in the electronic medical record.
• Provide accurate information regarding services, insurance, office policies and procedures to clients/customers
• Triage calls and messages and route to the appropriate department or team member
• Other related duties as assigned.
• Full-time 8am-5pm Monday-Friday, with a hybrid work scheduled of 3 days in our Chapel Hill or Concord office, 2 days at home.

Essential Job Duties/Responsibilities

• Respond appropriately to a high volume of incoming calls, remaining professional and courteous
• Verify and update patient information during each interaction; enter accurate documentation in the electronic medical record.
• Provide accurate information regarding services, insurance, office policies and procedures to clients/customers
• Triage calls and messages and route to the appropriate department or team member
• Other related duties as assigned.
• Full-time 8am-5pm Monday-Friday, with a hybrid work scheduled of 3 days in our Chapel Hill or Concord office, 2 days at home.

Qualifications: Education, Licensure and Certifications, Related Work Experience:

• High School Diploma or equivalent
• Minimum of one (1) year of experience in a medical office or healthcare call center

Skills

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication:

• Proficient in computer application skills, including EHR/EMR, and utilization of common office equipment
• Strong communication, customer service, and interpersonal skills
• Efficient at multi-tasking, and ability to remain calm under pressure.
• Knowledge of patient privacy regulations and ability to maintain confidential information