Patient Communication Coordinator - Fishers, Indiana

Eyetastic Services, LLC; Fishers (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Training

Team environment

Growth opportunities

Work-life balance

Job summary

Eyetastic Services, LLC is seeking a dedicated Patient Communication Coordinator to join its Patient Experience team. You will be the first point of contact for patients and families, delivering warm, professional service across calls and messages to support outstanding care.

In this full-time role in Indiana, you will handle calls, schedule appointments, coordinate referrals, and document outcomes in the EHR while protecting privacy and HIPAA compliance.

Qualifications

• Strong and friendly verbal communication skills.
• Excellent written communication.
• Active listening and ability to route or manage calls effectively.
• Proven problem-solving and conflict resolution abilities.
• Ability to schedule and prioritize across multiple providers.

Responsibilities

• Answer incoming calls promptly and empathetically to understand patient needs and route or elevate calls.
• Provide accurate information about services, appointment processes, and expectations.
• Schedule patient appointments (exams, follow-ups, specialty visits, urgent cases) using EHR and scheduling tools.
• Coordinate schedules across multiple providers and locations to optimize daily clinic flow.
• Manage changes, cancellations, and reschedules to maintain access and minimize downtime.
• Coordinate referrals by collecting and communicating key information with referring offices.
• Place reminder calls/messages and document call outcomes in practice systems.
• Identify recurring issues and report bottlenecks to leadership.
• Resolve scheduling conflicts and patient concerns with a proactive, solutions-focused mindset.
• Uphold patient privacy and HIPAA compliance.

Skills

Patient-first mindset

Clear communication

Active listening

Problem solving

Scheduling prioritization

Team collaboration

Tools

EHR systems

Scheduling platforms

Job description

A boutique eye care practice is seeking a dedicated Patient Communication Coordinator to join its dynamic Patient Experience team. As the first point of contact for patients and families, this role is essential in ensuring a warm, professional, and helpful experience with every call.

About the Role:

The Patient Communication Coordinator is responsible for handling all incoming calls to the call center, providing information, scheduling appointments, coordinating referrals, and resolving patient concerns with empathy and professionalism. This individual represents the practice and supports its mission to provide exceptional care and service.

Key Responsibilities:

• Answer incoming calls promptly and empathetically, using active listening to understand patient needs and route or elevate calls appropriately.
• Provide accurate information about services, appointment processes, and what patients can expect.
• Schedule patient appointments (exams, follow-ups, specialty visits, urgent cases) using electronic health records (EHR) and scheduling tools.
• Coordinate schedules across multiple providers and locations to optimize daily clinic flow.
• Manage changes, cancellations, and reschedules efficiently to maintain access and minimize downtime.
• Support referral calls by collecting and communicating key information with referring offices.
• Place reminder calls/messages and document all call outcomes accurately in practice systems.
• Identify and report recurring issues or bottlenecks to leadership.
• Resolve scheduling conflicts and patient concerns with a proactive, solutions-focused mindset.
• Uphold patient privacy and confidentiality in accordance with HIPAA and company policies.

Core Skills:

• Patient-first customer service mindset
• Clear, professional phone and written communication
• Active listening and call control
• Problem-solving and conflict resolution
• Scheduling strategy and prioritization
• Team collaboration and accountability

Work Schedule:

Full-time (up to40 hours perweek) in a call center environment, supporting multiple practice locations and provider schedules.

Benefits:

• Competitive pay: $18- $25, depending on relevant experience,plus benefits
• Comprehensive optometry and customer service training
• Supportive, collaborative team environment
• Growth and advancement opportunities
• Engaging workplace committed to work-life balance

Requirements:

• Strong and friendly verbal communication skills
• Exceptional organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers and learning new systems (EHR, scheduling platforms, email)
• Empathy and discretion in handling sensitive patient situations

Preferred:

• 1-2+ years in a healthcare office, scheduling, patient access, or call center environment
• Experience with EHR and appointment scheduling
• Familiarity with discussing fees, payment options, or insurance basics
• Customer service experience in healthcare, retail, hospitality, or similar fields